1、阅读理解。阅读下列短文, 从给的四个选项 (A、B、C和D) 中, 选出最佳选项。Isaac Stern was more than a great violin player.He was one of the most honored musicians in the world.He was an international cultural ambassador.He was a major supporter of the arts in America and in other countries.He was a teacher and activist.Isaac Stern
2、was born in 1920 in what is now Ukraine.His parents moved to San Francisco，California the following year.His mother began teaching Isaac the piano when he was six. He began taking violin lessons after hearing a friend play the instrument.Later，he began studying music at the San Francisco Conservator
3、y(音乐学院)He progressed quickly.When he was 16，he played with the San Francisco Symphony Orchestra.The next year，he performed in New York City and was praised by music critics. During World War II ，Mr.Stern played for thousands of American soldiers.It was the first time many of them had heard classical
4、 music.After the war，he was the first American violinist to perform in a concert in the Soviet union.He also supported young musicians and cultural organizations in Israel. In 1979，Isaac Stern visited China.He met with Chinese musicians and students.He taught them about classical Western music.His v
5、isit was made into a film，which is called From Mao to Mozart：Isaac Stern in China.It won an Academy Award for best documentary film. In 1984，Isaac Stern received the Kennedy Center Honors Award for his gifts to American culture through music.He expressed his thoughts about the part that music plays
6、in life.He said he believed that music makes life better for everyone，especially children.Mr.Stern supported and guided younger classical musicians.They include violinists Itzhak Perlman and Pinchas Zukerman，cellist YoYo Ma，and pianist Yefim Bronfman.Isaac Stern died in 2001 at the age of 81.He was
7、a major influence on music in the 20th century.He leaves the world richer with his many recordings.【文章大意】本文详细介绍了小提琴家艾萨克施特恩的生平以及他在音乐方面和国际文化方面的贡献。1Which of the following statements is TRUE about Isaac Stern?AHe was born in California in the 1920s.BHe had visited many countries to advertise his recordi
8、ngs.CHe played less than one hundred concerts in all.DHis excellent music life lasted over 60 years.答案：D细节理解题。根据上下文可知，他从16岁的时候就开始表演，81岁的时候去世，所以他的音乐人生经历了60多年，所以D项是正确的。2The underlined word“cellist”in Paragraph 6 may refer to_.Asomeone who supports young musiciansBsomeone who wants to be a musicianCsom
9、eone who has a gift for musicDsomeone who plays a certain kind of instrument答案：D词义猜测题。根据前文的violinists“小提琴家”和下文的pianist“钢琴家”可以猜测是演奏某种乐器的人。3From the passage，we can infer that_.AIsaac Stern influenced the culture in the 20th century a lotBIsaac Stern was one of the most active musicians of his dayCIsaa
10、c Stern was so busy that he couldnt spare time to educate the youthDIsaac Stern led a rich life in his later life答案：B推理判断题。根据文章中他的音乐经历可以推知他是他所在的年代里最活跃的音乐家之一，因此B项符合文意。4What will be the best title for the passage?AIsaac Stern and the Awards He GotBIsaac Sterns Life of Pursuing MusicCIsaac Stern：One of
11、 the Most Honored MusiciansDIsaac Sterns Visit to China答案：C主旨大意题。根据文章第一段第二句He was one of the most honored musicians in the world.(即主题句)以及全文所述可知C项最适合当标题。A、B、D三项所表达的都是片面的。【河北省唐山市2014高考英语一模试题】完形填空。阅读下面的短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。Id gone from a tiny village school with a total
12、 of 60 students, to a huge school, with thousands of pupilsI was a little fish in a very big 41 . I lived too much of my first year 42 doing anything wrongI just decided to be the wallflower when it discussion and answering questions1 was always the one that 43 Class 44 didnt look the teacher in the
13、 eye 45 they asked me to answerI listened well, and 46 everything in, but I always liked to be a spectator（旁观者）Its hard not t0 47 what others may think of you when you are speaking in front of many 48 It did take long for me to feel teachers and make friends with classmatesSome people 49 with straig
14、ht into a new learning environment Some people 50 straight into a new learning environment. 51 , most are nervous and feel they dont fit inIts completely 52 , so it should not be a worry to youBe 53 and you will adapt to the new schoolSchool life is 54 you make obitSome 55 it; some Ive it-But its on
15、ly when you leave that you can really appreciate how school 56 you into the person you becomeIts so important to 57 yourself out of your comfort zoneIf youre shy, tell yourself you I raise your _ 58 at least once every lesson; if youre quick-minded, try to give other people a （n） 59 In time, you wil
16、l 41Aclass Bschool Clake Dhouse42Ain fear of Bin favor of Cin honor of Din danger of43Agot to Breferred to Cturned to Dcame to44Asharply Bpurposely Chopelessly Dsearchingly45Ain case Bso that Cthe moment Dsoon after46Awrote Bbrought Ctook Dgot47Adoubt Bapply Ccheck Dcare48Ateachers Bclassmates Cadul
17、ts Dfriends49Aangry Bpopular Cdisappointed Dcomfortable50Aslide Bfit Cchange Dturn51ATherefore BInstead CHowever DMeanwhile52Anormal Bstrange Cawkward Dinteresting53Aproud Bpractical Cprivate Dpositive54Awhat Bhow Cwhich Dwhen55Alike Bignore Caccept Dhate56Aforces Bdevelops Cplaces Dteaches57Apush B
18、take Ckick Dremove58Avoice Bquestion Chand Dhead59Aanswer Bchance Chug Dsmile60Aforget Bforgive Crealize Dremember【参考答案】41. C 42. A 43. D 44. B 45. A 46. C 47. D 48. B 49. D 50. B 51. C 52. A 53. D 54. A 55. D 56. B 57. A 58. C 59. B 60. C 完形填空-判断词性、词义和词形(二) 1. 主要考查的知识点：从属连词和并列连词的基本用法及意义。 2. 复习重点： 各
19、种从句(名词性从句、状语从句、定语从句)连词的基本用法及在语言环境中的活用；引导各种从句的从属连词：如名词性从句的引导词what, who, which, when, where, whatever, whoever, whichever, whether；状语从句引导词where, wherever, when, if, how, unless, until; 定语从句引导词that，which, who, whom, whoever, whomever, whichever, where, when, why 等。.连词介词连词引导的定语从句。特殊句型中的连词。并列连词的基本意义及语法作用
20、；并列句的各种关联词：如and, but, or, though, although, so等。.连词3. 连词的判断 (1)从属连词的判断： 设空前面为名词，后面的句子可能是定语从句或同位语从句。如是定语从句而从句缺主语或宾语时则该空应填关系代词that, which(先行词指物), who, whom(先行词指人)；如果空格前面的名词(即先行词)在定语从句中充当状语，应填where, when, why 等连接副词；作定语时用whose(whose 名词the 名词of which)。如果是同位语从句，则根据句意判断所缺连词。 .连词【特别注意】 a. 空格前面是句子，且有逗号与空格后的句
21、子隔开，可考虑为非限制性定语从句的连词，连词的选用同样根据先行词及先行词在句中的作用而定；若是前面的整个句子作先行词，连词用which 或as(这一点)。 b. 设空形式为：“名词 介词_”时，多为“介词连词”引导的定语从句。例：Ill never forget the days _ I lived in the factory with the workers，_ is a great help to my article. 设空位于句首，且包含空格的句子与后面的句子有逗号隔开，该空可判断为状语从句的连词。设空位于句中，空格前后的两个句子都分别是完整意义的句子，该空可考虑填状语从句的连词。再
22、根据上下文句子的逻辑关系，填写恰当的状语从句引导词。 例：After the war，a new school building was set up _ there has once been a theatre. 设空前面为动词或短语动词，空格部分一般为宾语从句连词。从句缺主语或宾语时则该空应填连接代词who, whom, what(所的)；从句不缺少任何成分时，填that；从句缺少状语时，则应考虑填连接副词where, when, why等；或者根据前后句子之间的逻辑意义，可填if/whether(是否)。系动词后为表语从句。例1：We dont have to tell childre
23、n _ they should take from the story, just to make eye contact to create “a personal experience”. 例2： I prefer shutting myself in and listening to music all day on Sundays. Thats _ I dont agree. You should have a more active life. 设空位于句首且包含空格的句子在句中充当主语时，该空连词为主语从句连词，再根据主从句的逻辑关系，填写恰当的连词(特别注意用it作形式主语后的连
24、词用法)。例：_ we will go outing depends on whether it is fine tomorrow. (2)并列连词的判断： 两个句子意义完整(有时有逗号分开，有时没有)。只能根据两个句子之间的关系确定连词的选用。例：I loved the teacher. She had an unpleasant voice and way of speaking, _ she was encouraging and inspiring. For some reasons she was impressed with my work and me. 1. 主要考查的知识点：
25、 介词的基本用法及在语境中的活用。固定搭配 2. 介词的判断： 在句子中不缺主语、宾语或表语的情况下(即名词或代词在句子中不作主语、宾语或表语时)，设空在名词或代词前面一定填介词(设空前后名词或代词并列关系除外)； 不及物动词后带宾语时，设空在动词与宾语之间应填介词(或副词)； 设空形式为：“名词 _ 连词”时，空格处要填介词。再根据语境填写恰当意义的介词。.介词例：People buy fruits _ color. 阅读理解。In the more and more competitive service industry, it is no longer enough to promis
26、e customer satisfaction. Today, customer “delight” is what commpaines are trying to achieve in order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 ot
27、her people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephone calls centers and t
28、he Internet.For example，many companies now have to invest (投资)a lot of money in information technology and staff training in order to cope with the “phone_rage”caused by delays in answering call，being cut off in midconversation or left waiting for long periods.“Many people do not like talking to mac
29、hines，”says Dr，Storey，Senior lecturer in Marketing at City University Business School.“Banks ，for example，encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust themthe sort
30、of comfortable feelings people have during facetoface chats with their local branch manager.”Recommended ways of creating customer delight include：underpromising and overdelivering (saying that a repair will be carried out within five hours，but getting it done within two) replacing a faulty product
31、immediately；throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.Aiming for customer delight is all very well，but if services do not reach the high level promised，disappointment or worse will be the result.This
32、can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example，“I know how you must feel”)，and possible solutions (replacement，compensation or whatever fairness suggests best meets the case)Airlines face some of the toughest challenge
33、s over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool，while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff，a winning telephone style is consi
34、dered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly, with their name，job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on scree
35、n.British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we ple
36、ase”On the other hand，the more customers are promised，the greater the risk of disappointment.本文阐述了顾客的满意度对企业发展的重要作用。11We can learn from Paragraph 2 that _.Acomplaining customers are hard to satisfyBunsatisfied customers receive better serviceCsatisfied customers catch more attentionDwelltreated custo
37、mers promote business答案：D。推理判断题。A抱怨中的顾客难以令其满意；B不满意的顾客得到更好的服务；C满意的顾客得到更多的注意；D良好的对待顾客促进企业的发展。根据信息句“It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business”可以看出D项正确。12The writer mentions“phone rage”(Paragraph 3)to sh
38、ow that_.Acustomers often use phones to express their anger Bpeople still prefer to buy goods onlineCcustomer care becomes more demandingDcustomers rely on their phones to obtain services答案：C。细节理解题。A顾客常常用电话表达自己的愤怒；B人们依然偏爱网上购物；C客户关注更加成为人们的关注；D顾客靠电话得到服务。根据本段首句“New challenges for customer care have com
39、e when people can obtain goods and services through telephone call centers and the Internet”可知C项正确。13What does the writer recommend to create customer delight?ACalling customers regularly.BGiving a “thank you” note.CDelivering a quicker service.DPromising more gifts.答案：C。细节理解题。A定期给顾客打电话；B给“感谢”便条；C给予
40、快捷服务；D许诺更多的礼物。根据文中信息“saying that a repair will be carried out within five hours ，but getting it done within two”和“replacing a faulty product immediately”可知C项正确，其他三项曲解了文意。14If a manager should show his empathy (Paragraph 6)，what would he probably say?A“I know how upset you must be.”B“I appreciate you
41、r understanding.”C“Im sorry for the delay.”D“I know its our fault.”答案：A。词义猜测题。A我知道你准是很难过；B我很感激你的理解；C很抱歉，耽误您了；D我知道，这是我们的错。根据其后信息句“for example，I know how you must feel”可知A项正确。15Customer delight is important for airlines because _.Atheir telephone style remains unchangedBthey are more likely to meet wi
42、th complaints Cthe services cost them a lot of moneyDthe policies can be applied to their staff答案：B。推理判断题。A他们的电话样式没变；B他们很有可能遇到投诉；C这些服务花费了他们很多钱；D这些政策可以应用到职员身上。根据文中信息“.delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather
43、，unclaimed luggage and technical problems”推理可知，航空公司很有可能因为恶劣天气、行李主人不明以及技术等问题导致耽误顾客，以及被投诉，此时使顾客满意是很重要的市场手段。16Which of the following is conveyed in this article?AFacetoface service creates comfortable feelings among customers.BCompanies that promise more will naturally attract more customers.CA company should promise less but do more in a competitive market.DCustomer delight is more important for airlines than for banks.答案：C。事实理解题。A面对面的服务创造顾客中舒适的感觉；B承诺更多的公司自然吸引更多的顾客；C在激烈的市场竞争中，公司应该少承诺，多做实事；D顾客满意度对于航空公司来说比银行更重要。通读全文不难排除A、B、D三项，根据最后一段可知C项正确。
