1、阅读强化训练(三)(建议用时：25分钟) 阅读理解An inflexible attitude might just be the enemy of great customer service. The story from Sainsburys supermarket proves that they know how to take care of customers, and it also highlights how your support team should spot great opportunities to do things that are out of ordi
2、nary.Lily Robinson, who insists that she is three and a half years old, was quite confused by one of Sainsburys products called tiger bread. In her eyes, the bread didnt look like a tiger at all, and in fact looked very much like a giraffe. With a little assistance from mom and dad, Lily Robinson wr
3、ote a letter to Sainsburys Customer Service Department, suggesting that the bread should be called giraffe bread.To her surprise, customer support manager Chris King told her that he couldnt agree more. He wrote, “I think renaming tiger bread giraffe bread is a brilliant idea. It looks much more lik
4、e the blotches(斑点) on a giraffe than the stripes(条纹) on a tiger, doesnt it? The first baker who made it a long time ago thought it looked like a stripy tiger. Maybe he was a bit silly.” He included a 3 gift card, and signed the letter with Chris King.Lilys mom enjoyed the letter and ended up posting
5、 it on her blog. Before long, the cute correspondence(信件) became a hit, and it caused much pressure for Sainsburys.Knowing the customer was certainly right in this case and spotting an unusual opportunity to do something fun, Sainsburys_has_now_given_in_to_popular_demand,_with putting signs around t
6、heir stores that give a humorous nod to Lilys original idea, “We should express our sincere thanks to one of our customers for her clever suggestion. Dont worry. The recipe hasnt changed and the bread still tastes as great as ever.”Sainsburys says that Chris King has left the company and returned to
7、 university to study to be a primary school teacher.【解题导语】小女孩Lily写信建议Sainsburys超市的老虎面包更名为长颈鹿面包，公司客户经理Chris King积极回应，展现了其在客户服务方面的优良作风。1What can we infer about Sainsburys according to the passage?AIt is a wonderful bread company.BIt respects customers and is creative.CIt is on the top of the supermark
8、et industry.DIt usually has disagreements with customers.B解析：推理判断题。根据第一段的The story from Sainsburys.out of ordinary.及下文的内容可知，该公司尊重顾客且富有创意。2What is Chris Kings attitude towards Lilys letter?AIndifferent.BPuzzled.CCautious. DFavorable.D解析：观点态度题。根据第三段的第一句和第二句话可知，Chris King赞成Lily的意见，认为她的建议很不错。3What does
9、the underlined sentence in the last but one paragraph mean?AThe giraffe bread is in great demand now.BSainsburys has changed the name of the bread.CSainsburys became very popular on the Internet.DThe customers of Sainsburys called for better service.B解析：句意理解题。根据倒数第二段的.with putting signs.as great as
10、ever.可知，Sainsburys超市采纳了Lily的建议，现在已经给老虎面包更名了。4What can be the best title for the passage?AThe New Tiger Bread of SainsburysBA Little Girl and a Customer Support ManagerCSainsburys Takes Advice from a 3yearold GirlDSainsburys Becomes Famous Overnight for BreadC解析：标题归纳题。文章主要讲述了Sainsburys超市由于一个三岁半的小女孩的建
11、议而将其老虎面包更名为长颈鹿面包的故事。 语法填空After meals, there is usually some food still on plates. Many people dont like to waste food and choose to eat leftovers. However, leftovers dont last forever. Eating leftovers that 1._(be) in the refrigerator for a long time can cause serious illness. The key to 2._(keep) l
12、eftovers safe to eat is to prevent 3._(harm) bacteria from growing on the food.Bacteria grow best at warm temperatures. 4._(fortunate), refrigeration can cool leftovers and slow down the 5._(grow) of bacteria. Be sure to refrigerate the leftovers within two hours of cooking. And its OK to let leftov
13、er food containers sit out for a little while so that they can cool down a bit 6._ you put them in the refrigerator. Just dont let them sit out 7._ hours. Besides, many bacteria travel through the air, so leaving leftovers in containers that can 8._(seal) is also effective. Experts recommend using s
14、mall, shallow containers to allow for faster cooling in the refrigerator.Eating leftovers is a way to save money, but you do need 9._(think) about when you plan to eat leftovers. To reduce 10._ risk of food poisoning, throw away uneaten refrigerated leftovers which have been kept for more than four
15、days.【解题导语】本文是一篇说明文。文章主要介绍了应该如何处理剩饭。1have been解析：考查动词的时态。根据后面的状语for a long time可知，指长时间一直放在冰箱里的剩饭，故用be的现在完成时态。2keeping解析：考查非谓语动词。the key to意为“的关键”，to为介词，动名词作介词宾语。3harmful解析：考查形容词。“有害的”，作定语修饰名词。4Fortunately解析：考查副词。“幸运的是”，副词修饰整个句子。5growth解析：考查名词。这里需要名词作宾语。6before解析：考查连词。根据前后两个分句的语义可知，这里指剩饭放入冰箱前可以先凉一凉。7
16、for解析：考查介词。for后面接时间，表示一段时间。8be sealed解析：考查动词的语态。定语从句中谓语动词和先行词是被动关系，指容器被密封，情态动词的被动语态为：情态动词be done。9to think解析：考查非谓语动词。need为实意动词，后面需要接动词不定式need to do sth.“需要做某事”。10the解析：考查冠词。这里特指食物中毒的风险。 短文改错I played in my first football game when I was nine year old. We were down 10, but I didnt want to lose, so I s
17、teal the ball back. Three defenders stood between me or the goal. I moved the ball past two, but last one knocked me to my knees again. I absolute refused to quit. I managed to get the ball back, stood, and kicked them into the corner of the net. Late, my coach said he was satisfied about my perform
18、ance. He felt proud of me not because of I scored but because I got knocked down twice, got back up twice and kept on move forward.答案：I played in my first football game when I was nine old. We were down 10, but I didnt want to lose, so I the ball back. Three defenders stood between me the goal. I mo
19、ved the ball past two, but last one knocked me to my knees again. I refused to quit. I managed to get the ball back, stood, and kicked into the corner of the net. ， my coach said he was satisfied my performance. He felt proud of me not because I scored but because I got knocked down twice, got back up twice and kept on forward.
