1、吉林靖宇县2016高考英语（二轮）阅读理解编练（1）及答案【2016高考训练】阅读下列短文, 从给的四个选项 (A、B、C和D) 中, 选出最佳选项。In the mid1950s，I was a somewhat bored earlyado lescent male student who believed that doing_any_more_than_necessary_was_wasted_effort.One day，this approach threw me into embarrassment.In Mrs.Tottens eighthgrade math class at
2、 Central Avenue School in Anderson，Indiana，we were learning to add and subtract decimals (小数)Our teacher typically assigned daily homework，which would be recited in class the following day.On most days，our grades were based on our oral answers to homework questions.Mrs.Totten usually walked up and d
3、own the rows of desks requesting answers from student after student in the order the questions had appeared on our homework sheets.She would start either at the front or the back of the classroom and work toward the other end.Since I was seated near the middle of about 35 students，it was easy to fig
4、ure out which questions I might have to answer.This particular time，I had completed my usual two or three problems according to my calculations.What I failed to expect was that several students were absent，which threw off my estimate.As Mrs.Totten made her way from the beginning of the class，I despe
5、rately tried to determine which math problem I would get.I tried to work it out before she got to me，but I had brain freeze and couldnt function.When Mrs.Totten reached my desk，she asked what answer Id got for problem No.14.“I.I didnt get anything，”I answered，and my face felt warm.“Correct，”she said
6、.It turned out that the correct answer was zero.What did I learn that day？First，always do all your homework.Second，in real life it isnt always what you say but how you say it that matters.Third，I would never make it as a mathematician.If I could choose one school day that taught me the most，it would
7、 be that one.1What does the underlined part in Paragraph 1 indicate?AIt is wise to value ones time.BIt is important to make an effort.CIt is right to stick to ones belief.DIt is enough to do the necessary.2Usually，Mrs.Totten asked her students to _.Arecite their homework togetherBgrade their homewor
8、k themselvesCanswer their homework questions orallyDcheck the answers to their homework questions3The author could work out which questions to answer since the teacher always _.Aasked questions in a regular wayBwalked up and down when asking questionsCchose two or three questions for the studentsDre
9、quested her students to finish their usual questions4The author failed to get the questions he had expected because _.Athe class didnt begin as usualBseveral students didnt come to schoolChe didnt try hard to make his estimateDMrs.Totten didnt start from the back of the class5Which of the following
10、can be the best title for the passage?AAn Unforgettable Teacher BA Future MathematicianCAn Effective Approach DA Valuable Lesson答案：【语篇解读】本文为记叙文。作者通过回忆自己小时候不完成家庭作业，只是应付数学老师所提问题的故事，告诉大家自己从这件事中受到的教育以及吸取的教训。1D解析：考查句意理解。根据语境可知，作者认为只要做必要的事就够了，故D项正确。2C解析：考查细节理解。根据第三段最后一句“On most days，our grades were based
11、on our oral answers to homework questions”可知，大多数时候，老师只要求学生口头回答家庭作业。3A解析：考查推理判断。根据第四段的内容可知，作者的数学老师总是按照题目顺序和学生的座位顺序提问，很有规律。故A项正确。4B解析：考查细节理解。根据第六段第一句“What I failed to expect was that several students were absent，which threw off my estimate”可知，作者没有料到的是有几个学生缺课，没有来学校，所以他没有估计对自己要回答的问题。故选B。5D解析：考查标题判断。根据全文
12、尤其是文章最后一段可知，本文主要讲述了作者从自己应付数学老师所提问题而有一次差点失败这件事上吸取了教训，上了宝贵的一堂课。故D项最适合作文章标题。广告说明（阅读理解）由 (2013安徽合肥第一次质检)改编Ottawa is the capital of Canada. It is the second largest city in Ontario and the fourth largest city in the country.The Centre Block is the main building on Parliament Hill (国会山). It is also the lo
13、cation of several ceremonial spaces, such as the Hall of Honor and the Memorial Chamber. The present Centre Block is the second iteration of the building,after the first was destroyed by fire in 1916,and it is one of the most recognizable buildings in Canada.Downtown Ottawa is the commercial and eco
14、nomic centre of the city. Most of the buildings are office towers. While most of Ottawas high tech industry is based elsewhere, it has a significant presence in the downtown core. The downtown also contains a number of apartments, hotels, and the older single family homes and townhouses along its ed
15、ges.The National Gallery of Canada is one of Canadas premier art galleries. The Gallery has a large and varied collection of paintings, drawings, sculpture and photographs. Although its focus is on Canadian art, it also holds works by some noted American and European artists.The Rideau Canal is the
16、oldest continuously operated canal system in North America. At the very beginning,the purpose of the Rideau Canal was military, as it was intended to provide a secure supply and communication route between Montreal and the British naval base in Kingston. It remains in use today primarily for pleasur
17、e boating, with most of its original structures remained. The locks on the system open for navigation in mid-May and close in mid-October.1.What does “iteration” probably mean in the 2nd paragraph?()A.RepairB.DesignC.CopyD.Landmark2.In the core of Downtown Ottawa, we could see .A.a large number of t
18、all towersB.head offices of Ottawa s high tech industryC.a number of apartments and hotelsD.the older single family homes and townhouses3.Collections in the National Gallery of Canada are mainly .A.paintings and drawingsB.sculpture and photographsC.works by Canadian artists D.artwork by Americans an
19、d European4.Which of the following is true about the Rideau Canal? ()A.It is the oldest canal system in North AmericaB.It was originally for the military purposeC.The original structures remain never changedD.People can only go boating from May to October语篇解读:本文详细地介绍了加拿大首都渥太华的主要建筑,商业、经济中心,艺术画廊和北美古老运
20、河的运营情况,帮助读者更多地了解渥太华这座神奇的城市。答案及剖析:1.C词义猜测题。由画线单词后面的句子after the first was destroyed by fire in 1916.可知,现存的Centre Block是模仿以前的建筑物建造的,故选C项。2.B细节理解题。由第三段的.While most of Ottawas high tech industry is based elsewhere, it has a significant presence in the downtown core可知,尽管大部分的高科技产业坐落在其他地方,但在渥太华商业区的中心仍能看到富丽堂
21、皇的商业办公大楼,故选B项。A项在文中没有提到,C、D 两项的内容在商业区,但不是在商业区的中心。3.C细节理解题。由第四段的Although its focus is on Canadian art, it also holds works by some noted American and European artists可知,渥太华国家艺术馆主要展出加拿大艺术家的作品,故选C项。4.B细节理解题。由At the very beginning,the purpose of the Rideau Canal was military.可知B项正确。由.the oldest continuo
22、usly operated .可排除A项;由.with most of its original structures remained.可排除C项;由.open for navigation in mid-May and close in mid-October可排除D项。【疑难词汇解读】1.recognizable adj.可识别的,可认识的This tree is always recognizable by its extremely beautiful silvery bark.这种树很容易辨认,因为它有着非常漂亮的银色树皮。2.presence n.存在,出席America has
23、 a military presence in many countries.美国在很多国家都有军事存在。【长难句子分析】 尽管它的焦点在加拿大艺术上,但它也拥有一些美国和欧洲知名艺术家的作品。阅读理解。阅读下列短文, 从给的四个选项 (A、B、C和D) 中, 选出最佳选项。In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what commpaines are tryin
24、g to achieve in order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people
25、. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephone calls centers and the Internet.For example，many companies now have to invest (投资)a lot of money in
26、 information technology and staff training in order to cope with the “phone_rage”caused by delays in answering call，being cut off in midconversation or left waiting for long periods.“Many people do not like talking to machines，”says Dr，Storey，Senior lecturer in Marketing at City University Business
27、School.“Banks ，for example，encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust themthe sort of comfortable feelings people have during facetoface chats with their local br
28、anch manager.”Recommended ways of creating customer delight include：underpromising and overdelivering (saying that a repair will be carried out within five hours，but getting it done within two) replacing a faulty product immediately；throwing in a gift voucher (购物礼券)as an unexpected “thank you” to re
29、gular customers; and always returning calls, even when they are complaints.Aiming for customer delight is all very well，but if services do not reach the high level promised，disappointment or worse will be the result.This can be eased by offering an apology and an explanation of why the service did n
30、ot meet usual standards with empathy (for example，“I know how you must feel”)，and possible solutions (replacement，compensation or whatever fairness suggests best meets the case)Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting pas
31、sengers is an important marketing tool，while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff，a winning telephone style is considered vital in handling the large volume of calls about bookings and flight tim
32、es.They are trained to answer quickly, with their name，job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on screen.British Airways also says its customer care policies are applied within the c
33、ompany and staff are taught to regard each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”On the other hand，the more customers are promised，the greater the risk of d
34、isappointment.本文阐述了顾客的满意度对企业发展的重要作用。11We can learn from Paragraph 2 that _.Acomplaining customers are hard to satisfyBunsatisfied customers receive better serviceCsatisfied customers catch more attentionDwelltreated customers promote business答案：D。推理判断题。A抱怨中的顾客难以令其满意；B不满意的顾客得到更好的服务；C满意的顾客得到更多的注意；D良好的
35、对待顾客促进企业的发展。根据信息句“It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business”可以看出D项正确。12The writer mentions“phone rage”(Paragraph 3)to show that_.Acustomers often use phones to express their anger Bpeople still prefe
36、r to buy goods onlineCcustomer care becomes more demandingDcustomers rely on their phones to obtain services答案：C。细节理解题。A顾客常常用电话表达自己的愤怒；B人们依然偏爱网上购物；C客户关注更加成为人们的关注；D顾客靠电话得到服务。根据本段首句“New challenges for customer care have come when people can obtain goods and services through telephone call centers and
37、the Internet”可知C项正确。13What does the writer recommend to create customer delight?ACalling customers regularly.BGiving a “thank you” note.CDelivering a quicker service.DPromising more gifts.答案：C。细节理解题。A定期给顾客打电话；B给“感谢”便条；C给予快捷服务；D许诺更多的礼物。根据文中信息“saying that a repair will be carried out within five hours
38、 ，but getting it done within two”和“replacing a faulty product immediately”可知C项正确，其他三项曲解了文意。14If a manager should show his empathy (Paragraph 6)，what would he probably say?A“I know how upset you must be.”B“I appreciate your understanding.”C“Im sorry for the delay.”D“I know its our fault.”答案：A。词义猜测题。A
39、我知道你准是很难过；B我很感激你的理解；C很抱歉，耽误您了；D我知道，这是我们的错。根据其后信息句“for example，I know how you must feel”可知A项正确。15Customer delight is important for airlines because _.Atheir telephone style remains unchangedBthey are more likely to meet with complaints Cthe services cost them a lot of moneyDthe policies can be applie
40、d to their staff答案：B。推理判断题。A他们的电话样式没变；B他们很有可能遇到投诉；C这些服务花费了他们很多钱；D这些政策可以应用到职员身上。根据文中信息“.delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ，unclaimed luggage and technical problems”推理可知，航空公司很有可能因为恶劣天气、行李主人不明以及技术等问题导致耽误
41、顾客，以及被投诉，此时使顾客满意是很重要的市场手段。16Which of the following is conveyed in this article?AFacetoface service creates comfortable feelings among customers.BCompanies that promise more will naturally attract more customers.CA company should promise less but do more in a competitive market.DCustomer delight is more important for airlines than for banks.答案：C。事实理解题。A面对面的服务创造顾客中舒适的感觉；B承诺更多的公司自然吸引更多的顾客；C在激烈的市场竞争中，公司应该少承诺，多做实事；D顾客满意度对于航空公司来说比银行更重要。通读全文不难排除A、B、D三项，根据最后一段可知C项正确。
