1、课时作业(十四)必修3Unit 4 Astronomy: the science of the stars限时：30分钟.单项填空12011山东卷 Are you going to Toms birthday party?_. I might have to work.AIt depends BThank youCSounds great D. Dont mention it22011陕西卷 The new stadium being built for the next Asian Games will be_the present one.A. as three times big as
2、B. three times as big asC. as big as three times D. as big three times as 3_ by his impressive performance, Peter will probably be accepted by a key university.ATo judge BBeing judgedCJudged DJudging4Our football team will compete against the Japanese team this evening.Lets go and_ them _，shall we?A
3、cheer; up Bjoin; upCadd; up Dpick; up5Some Chinese students find it hard to adapt to the life when in London.Exactly, _ theyve learnt a lot about the city before.Aif only Bnow thatCas though Deven though6_young people see and hear in the media helps them to figure out how the world works.AWhich BTha
4、t CWhat DHow7_ with the question the students raised, the teacher paused for a few seconds.APuzzling BTo puzzleCPuzzled DBeing puzzled8According to the report, the American government didnt intend to have its troops _ of war zone.Apulled out Bdropped outCdriven out Drun out9Chinas new food law provi
5、des for a food recall system_ producers have to stop production if their food isnt up to standards.Awhere Bthat Cwhen Dwhich10The harm the modern farming methods have done_ the countryside is considerable.Aon Bto Cat Dfor11It remains unknown _ the peace talk between the two countries is going to lea
6、d.Awhere Bwhen Chow Dwhy122011北京卷 _Barbara Jones offers to her fans is honesty and happiness.A. Which B. What C. That D. Whom13I am going to be a volunteer at the Olympic Games to be held in London._！ Me, too.AThats it BYoure welcomeCNo problem DThats great14The villagers were often in_ clashes with
7、 each other years before the agreement was_.Ainteresting; arrived Bpeaceful; reachedCviolent; reached Dspiritual; arrived15The top leaders of the two countries are holding talks in a friendly_.Aatmosphere BstateCsituation Dphenomenon.完形填空Jerry is the kind of man you love to hate.He is always in a(n)
8、_16_mood and always has something_17_to say.In his opinion, the bottom line is your choice_18_you live a life.One morning, he did something you are never_19_to do in the restaurant business: he left the back door open and was_20_up at gunpoint by three armed robbers.While trying to open the_21_， wit
9、h his hand shaking from_22_， he input the wrong code.The robbers beat him and even_23_him.Luckily, Jerry was found_24_quickly after the robbers had fled and he was rushed to the local first aid center.After 18 hours of operation and weeks of good care, he was out of hospital with fragments (碎片) of t
10、he bullets still in his body.Jerry told me what happened after he was sent to hospital.He said the doctors were_25_.They kept telling him he was going to be fine and_26_him into the emergency room.But when he saw the_27_on the faces of the doctors and nurses, he got really_28_.In their eyes, he_29_，
11、 “Hes dying.” He knew he needed to take_30_.There was a big，burly nurse shouting questions at him.She asked if he was allergic (过敏的) to anything, and the doctors and nurses 16A.exciting Bgood CusualDbalanced17A.positive Bfunny Cnew Ddifferent18A.how Bwhere Cwhether Dwhy19A.advised BimaginedCasked Ds
12、upposed20A.pulled Bput Cheld Ddone21A.box Bsafe Ccounter Ddoor22A.nervousness BworryCunwillingness Dpressure23A.knocked Bkilled Cknifed Dshot24A.probably BrelativelyCmerely Dreasonably25A.excited BorganizedChardworking Dgreat26A.rolled Bcarried Cwheeled Dforced27A.surprise BexpressionsCfeeling Dpuzz
13、les28A.scared BembarrassedCdisappointed Dannoyed29A.knew Bfound Cmeant Dread30A.notice Border Cbreath Dactionstopped working as they waited for his reply.Jerry_31_for a while and then he decided to live.He took a deep breath and said, “Yes._32_！” Over their laughter, Jerry told them to operate on hi
14、m_33_he wouldnt die.Jerry lived, thanks to the skill of his doctors, but also because of his amazing_34_.I learnt from him that every day we have the choice to live fully.Attitude, _35_， is everything.31A.thought BwonderedCjudged Dstopped32A.Medicine BOperationCBullets DFragments33A.unless Beven ifC
15、as if Dbefore34A.reply BattitudeCopinion Ddetermination35A.to be honest Bin that caseCafter all Dstrictly speaking.阅读理解In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or o
16、rder to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of p
17、eople who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information technology and staf
18、f training in order to cope with the “phone_rage”caused by delays in answering calls, being cut off in midconversation or left waiting for long periods.“Many people do not like talking to machines，”says Dr. Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, e
19、ncourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customers feel they know you and that you can trustthe sort of comfortable feelings people have during facetoface chats with their local branch manager.”Recommended ways o
20、f creating customer delight include: underpromising and overdelivering (saying that a repair will be camed out within five hours，but getting it done within two)；replacing a faulty product immediately: throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers; and always retur
21、ning calls，even when they are complaints.Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with em
22、pathy (for example，“I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case)Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marke
23、ting tool, while there is great potential for customer anger over delays caused by weather，unclaimed luggage and technical problems.For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answ
24、er quickly，with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff are tau
25、ght to regard each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.36We c
26、an learn from Paragraph 2 that_.Acomplaining customers are hard to satisfyBunsatisfied customers receive better serviceCsatisfied customers catch more attention Dwelltreated customers promote business37The writer mentions “phone rage”(Paragraph 3) to show that _.Acustomers often use phones to expres
27、s their angerBpeople still prefer to buy goods onlineCcustomer care becomes more attentionDcustomers rely on their phones to obtain services 38. What does the writer recommend to create delight?ACalling customers regularly.BGiving a “thank you” note.CDelivering a quicker service.DPromising more gift
28、s.39If a manager should show his empathy (Paragraph 6), what would he probably say?A“I know how upset you must be.”B“I appreciate your understanding.”C“Im sorry for the delay.”D“I know its our fault.”40Customer delight is important for airlines because _.Atheir telephone style remains unchanged Bthe
29、y are more likely to meet with complaintsCthe services cost them a lot of moneyDthe policies can be applied to their staff 41Which of the following is conveyed in this article?AFacetoface service creates comfortable feelings among customers.BCompanies that promise more will naturally attract more cu
30、stomers.CA company should promise less but do more in a competitive market.DCustomer delight is more important for airlines than for banks.答案课时作业(十四).1.A本题考查交际用语。根据答语中的I might have to work可以判断回答者不一定参加汤姆的生日聚会。It depends意为“这得看情况”，符合句意。B项表示感谢；C项意为“听起来不错”；D项意为“不用谢”。2B考查倍数的表达方式。此处用到了asas结构，倍数位于前一个as之前，故选
31、B。其余选项与题意不符。3D考查固定短语的用法。此处Judging by是介词短语，意为“根据判断”。4A考查短语辨析。“为某人加油”用cheer sb. up。 句意为：今晚我们队要和日本队比赛，让我们去给他们加油助威吧。5D考查让步状语从句。句意：“一些中国学生发现在伦敦的时候很难适应那里的生活。”“的确如此。尽管他们以前对这个城市有了很多的了解。”if only “只要”；now that “既然”；as though “好像”；even though “即使”。even though 符合题意。6C考查主语从句。语境为：年轻人通过媒体听到的和看到的事情帮助他们了解周围的世界是如何运转的
32、。“young people see and hear in the media”中动词see和hear缺少宾语，因此空白处应填What。7C考查非谓语动词的用法。puzzle的用法为“puzzle sb”，the teacher与puzzle之间的关系为被动，所以答案选C。8A考查动词短语辨析。A意为“拉出，撤出”；B意为“脱离，退出”；C意为“驱赶出”；D意为“用完”。句意为： 根据这份报告，美国政府没打算把部队撤出战区。9A考查定语从句。句意为：中国新的食品法规定了食品召回制度，即如果食品达不到标准，生产者就必须停止生产。先行词为a food recall system，定语从句为pro
33、ducers have to stop production if their food isnt up to standards(in the food recall system)，故选A。10Bdo harm to sb/sth为固定短语，意为“对有害”，且“the modern farmingcountryside”为定语从句修饰harm。故选B。11A考查主语从句。句意：两个国家的和平谈判要走向何方至今还不知道。It为形式主语，where the peace talk between the two countries is going to lead为主语从句，在主语从句中，有主语
34、、谓语，where作状语。故选A项。12B考查名词性从句。what引导一个主语从句，并在从句中作offer的宾语(构成offer sth. to sb结构)。句意为：巴巴拉琼斯提供给她的粉丝的是诚实和快乐。13D考查交际用语。根据对话中的Me，too可知，答话人与对方的看法一致，认为对方的想法很好。14C句意为：在协议签署前的几年里村民们经常相互间发生猛烈的冲突。violent “猛烈的”；violent clashes “猛烈的冲撞/冲突”；reach an agreement “达成协议”。15A句意：两国高层领导人之间的会谈在友好的气氛中进行。atmosphere “气氛”；state
35、“状态”；situation “处境”；phenomenon “现象”，由句意可知A项正确。.态度决定一切。假如一个人的心态良好，始终保持乐观的状态，死神也会望而却步，为他打开生命的绿灯。16B根据第三段中的内容可知他总是心态“良好”。D项表示“平衡的”，不符合语境。17A第三段的后半部分提到在医生和护士对他不抱有希望时他决定自己活下来，由此可知他的话总是非常“乐观的”。18A根据他起死回生的经历可知，他认为，底线是你选择“如何”生活。后三项内容都与他的特殊经历在语意逻辑上不符。19D经营饭店时开着后门显然是不应该发生的事。be supposed to do sth表示“应该做某事”。20C此
36、处表示在三个全副武装的强盗的枪口的威胁下被抢劫，此处hold up表示“拦劫，抢劫”，尤指持枪抢劫。pull up表示“拔起，停车，斥责”；put up表示“举起，建造，张贴”；do up表示“打扮，修理”，都不符合所给语境。21B强盗的目的是钱，所以他们强迫他打开“保险箱”。safe在这里用作名词，意为“保险箱，保险柜”。22A根据当时的情形可推断他因为“紧张”输错了密码。23D本段的最后部分提到他的身体中仍然残留着子弹碎片，由此可知他们开枪打了他。24B在强盗逃跑后，他被发现得很及时并被匆忙送往急救中心。此处relatively表示“相当地，相当程度上”。A项表示“很可能”；C项表示“仅仅
37、”；D项表示“适度地，合理地”，明显不符合语境。25D上一段最后一句提到经过长达18个小时的手术和几个星期的悉心护理，他已经出院。再结合下一句中医生对他的安慰可知他认为那里的医生很“好”。26C他当时命危在旦夕，由此可推断是被“推”进急救室的。前两项不符合语境；文章中没有提到他不愿接受紧急治疗，所以D项错误。27B他从医生和护士脸上的“表情”中察觉到了他存活希望的渺茫。A、D两项不符合后文语境。C项与on the faces搭配不当。28A根据下一句可知他当时非常“恐惧”。后三项分别表示“尴尬的”、“失望的”、“烦闷的”，都与下文语境不符。29D他从医生和护士脸上的表情读懂了他们所要表达的信息
38、，此处read表示“了解，领悟”。30D既然医生和护士都对他不抱有希望，根据下文他的幽默可知，他需要采取“行动”。31A上一句提到护士长问他对什么药物过敏，然后医生和护士停止工作等待他的答复，由此可知他“思考”了一会儿后决定活下来。32C下一句的前半部分提到他们都大声笑了起来，由此可推断他的回答非常幽默，四个选项中C项最具有幽默效果，即他说他对子弹过敏，暗示他同意手术。33C本段前半部分提到他判断自己可能没有存活的希望，再结合他的反应可知他建议他们把他当成活人来治疗，as if表示“似乎，好像”。34B他能活下来是因为他具有让人惊叹的“态度”。本段最后也是线索提示。35C作者感悟到的哲理是态度
39、决定一切，所以用“毕竟”。A项表示“说实话”；B项表示“如果那样”；D项表示“严格说来”，都不符合语境。.随着竞争的越来越激烈，对于消费者的争夺很多时候将会决定着一个企业的兴衰荣辱，那么如何搞好与消费者的关系呢？面对口味各异的顾客，作为企业又应该如何对待呢？文章是围绕这一话题展开。36D事实细节题。从文章第二段that customers receiving good service will promote business by可知，得到很好服务的顾客会对企业的发展起到促进作用，故选D。37C逻辑推理题。文章第三段提到随着人们从电话或网络中买到商品、得到服务，很多公司在信息技术和员工培训上
40、投入大量资金，来应对消费者的投诉，由此可知，现在对商家而言如何处理消费者日益增多的投诉是非常必要和紧急的。 38C细节理解题。从文章第五段Recommended ways of creating customer delight include提到的例子可知，告诉顾客5小时内修好，但实际上在2小时内完成，这会让顾客感到非常满意，即提供快捷服务，故选C。39A逻辑推理题。从文章第六段This can be eased by offering an apologywith empathy (for example, “I know how you must feel”)可知。40B逻辑推理题。从文章第七段Airlines face some of the toughestwhile there is great potential for customers可知，航空业由于各种原因面临的消费者投诉更多，所以对航空业而言，让消费者满意对于本行业来说有着无可替代的重要性，由此可知选B。41C逻辑推理题。从文章最后一段and it would be a foolish company that used slogans such as可推断出，聪明的企业往往不会喊空口号，而是注重实际行动。
