1、广东高明县2017高考英语九月阅读理解课外自练及参考答案阅读理解。In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.It is accepted in the marketing industry, and c
2、onfirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal New lunges for cust
3、omer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”caused by delays in answering calls ,bei
4、ng cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good rel
5、ationship with them .The aim is to make the customer feel they know you and that you can trust the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” Recommended ways of creating customer delight include: under-promising and over-delivering (saying t
6、hat a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are complaints. Aiming for customer delight is all
7、 very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” I know how you must feel”), and possible solutions
8、(replacement , compensation or whatever fames suggests best meets the case).Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays
9、 caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” att
10、itude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards
11、 of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.( ) 1. We can learn from Paragraph 2 that .A. complaining customers are har
12、d to satisfyB. unsatisfied customers receive better serviceC. Satisfied customers catch more attention D. well-treated customers promote business( ) 2. The writer mentions “phone rage”(Paragraph 3) to show that .A. customers often use phones to express their angerB. people still prefer to buy goods
13、onlineC. customer care becomes more attentionD. customers rely on their phones to obtain services ( ) 3. What does the writer recommend to create delight?A. Calling customers regularly B. Giving a “thank you” note.C. Delivering a quicker service D. Promising more gifts.( ) 4. If a manager should sho
14、w his empathy (Paragraph6), what would he probably say?A. “I know how upset you must be.” B. “I appreciate your understanding.”C. “Im sorry for the delay.” D. “I know its our fault.”( ) 5. Customer delight is important for airlines because .A. their telephone style remains unchanged B. they are more
15、 likely to meet with complaintsC. the services cost them a lot of moneyD. the policies can be applied to their staff ( ) 6. Which of the following is conveyed in this article?A. Face-to-face service creates comfortable feelings among customers.B. Companies that promise more will naturally attract mo
16、re customers.C. A company should promise less but do more in a competitive market.D. Customer delight is more important for airlines than for banks.【参考答案】16、DCCABC阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。(Exploration of the Titanic) After resting on the ocean floor, split asunder and rusting, for nearly t
17、hree-quarters of a century, a great ship seemed to cone alive again. The saga of the White Star liner Titanic, which struck an iceberg and sank on its maiden voyage in 1912, carrying more than 1,500 passengers to their death, has been celebrated in print and on film, in poetry and song. But last wee
18、k what had been legendary suddenly became real. As they viewed videotapes and photographs of the sunken leviathan, millions of people around the world could sense her mass, her eerie quiet and the ruined splendor of a lost age.Watching on television, they vicariously joined the undersea craft Alvin
19、and Jason Jr. (J.J.) as they toured the wreckage of the luxury liner, wandering across the decks past corroded bollards, peering into the officers quarters and through rust-curtained portholes. Views of the railings where doomed passengers and crewmembers stood evoked images of the moonless night 74
20、years ago when the great ship slipped beneath the waves.The two-minute videotape and nine photographs, all in color and shot 12,500ft.under the North Atlantic, were a tiny sample of 60 hours of video and 60,000 stills garnered during the twelve-day exploration. They are released at a Washington pres
21、s conference conducted by Marine Geologist Robert Ballard, 44, who led the teams from the Wood Hole Oceanographic Institution that found the Titanic last September and revisited it this July.Recounting the highlights of what has already become the most celebrated feat of underwater exploration, Ball
22、ard revealed some startling new information. His deep-diving craft failed to find the 300-ft. gash that, according to legend, was torn in the Titanics hull when the ship plowed into the iceberg. Instead, he suggested, the collision had buckled the ships plates, allowing water to pour in. He also bro
23、ught back evidence that the ship broke apart not when she hit bottom, as he had thought when viewing the first Titanic images last September, but as she sank: the stern, which settled on the bottom almost 1,800ft. from the bow, had swiveled 180 on its way down.1. What is the best title for this pass
24、age?A. New Information about the Sunken Ship. Exploration of the Titanic.C. To watch the Videotape.D. To explore the Titanic with High Tech.2. How did the viewers feel when watching the videotape?A. They felt rather sad, and felt they themselves took part in the exploration. They felt keenly for it.
25、 C. They felt rather bad about it.D. They felt out of spirits.3. When did the great ship sink?A. In 1912. She sank in its maiden voyage in 1912.C. She sank in its second voyage in 1912.D. She sank in its first voyage in 1912.4. What did Robert reveal at a press conference?A. He revealed some startli
26、ng information. He said nothing.C. He complained the exploration was very hard.D. He revealed the success of their work.Vocabulary1. split asunder 向不同方向裂开，散开2. saga 英雄传说，冒险故事3. maiden voyage 处女航4. celebrate 赞美，庆祝。这里指大肆宣传5. leviathan 巨型远洋轮6. eerie 可怕的，怪异的7. splendor 美妙的景象8. vicariously 产生共鸣的，代理的9. lu
27、xury liner 豪华巨轮10. bollard 系揽柱11. porthole 舷窗12. railing 栏杆13. evoke 唤起，引起，（招）魂14. still 静物摄影照片15. garner 收集，积累16. highlight 最精彩场面，最重要部分17. feat 功绩18. gash 裂缝19. hull 船体20. plow into= plough into 撞上，干劲十足的投入21. buckle 使弯曲22. stern 船尾23. bow 船头24. swivel 旋转难句译注1. The saga of the White Star liner Titan
28、ic, which struck an iceberg and sank on its maiden voyage in 1912, carrying more than 1,500 passengers to their death, has been celebrated in print and on film, in poetry and song.结构简析 被动语态，中插定语从句which struck 和分词短语carrying more than 都是修饰 liner.参考译文 白星级定期轮班泰坦尼克号于1912年的首航中因撞上冰山而沉没，船上一千五百多名乘客全部罹难。此后关于它
29、的种种传说一直为各种刊物，电影，诗歌和歌曲广泛宣传。2. Watching on television, they vicariously joined the undersea craft Alvin and Jason Jr. (J.J.) as they toured the wreckage of the luxury liner, wandering across the decks past corroded bollards, peering into the officers quarters and through rust-curtained portholes.结构简析
30、主从句，主句前有分词短语watching, 修饰主句中的they （观众），而从句中（as）they 是指Alvin 和Jason Jr. 后面的分词短语都是说明从句中的they。参考译文 观众们看着电视，就像亲临其境似的参与深水工作船阿尔文号和机器人探测器小贾森的工作。随他们巡视这艘豪华举轮残骸，漫游甲板，经过侵蚀的系栏柱，凝视高级船员舱，穿过满是铁锈的舷窗。3. Views of the railings where doomed passengers and crewmembers stood evoked images of the moonless night 74years ago
31、 when the great ship slipped beneath the waves.结构简析 主从句，主句中定从where修饰railings。参考译文 看到那些栏杆使人想起七十四年前就在这艘巨轮沉入汪洋的那个暗无星月的夜晚，罹难的旅客和水手们也曾站在栏杆旁。4. He also brought back evidence that the ship broke apart not when she hit bottom, as he had thought when viewing the first Titanic images last September, but as sh
32、e sank: the stern, which settled on the bottom almost 1,800ft. from the bow, had swiveled 180 on its way down.结构简析 结构复杂。That clause 是evidence 的同位语。That 从句中用了notbut 句型。 Not句中为主从句加状从 as he had though ，but 句中为主从句，中插入定语从句which settled 修饰the stern。参考译文 他还带回证据说明船不是撞在海底时断裂的，而是在下沉时断裂的。船尾下沉时旋转一百八十度，它在海底几乎离船头
33、一千八百英尺远。而在他去年九月第一次见到泰坦尼克号时，还以为船是撞到海底才断裂的。写作方法与文章大意 文章描述了对沉没巨轮（泰坦尼克号）探测的情况，也是一篇三段式模式的文章：先时间，地点，所发生沉轮的事实，再引了录像带把进行探测的全过程呈现，最后是惊人的结果。答案祥解1. D. 用高技术探测泰坦尼克号。第一段最后一句“当世界上千百万人观看这艘沉没巨轮的录像带说，他们都会觉察到她的巨大的船体，她周围可怕的沉寂和岁月流失那种凄惨的景象。”这里已说明是探测的录像片。第三段“这两分钟彩色录像带和九张照片是在被大西洋12500英尺深处拍摄的，它们只是十二天探测期间拍摄的60小时录像带和60000静物照中
34、的一小部分。这些录像带和照片是44对的海洋地质学家罗伯特巴拉德领导的伍德霍尔海洋研究所科学探险队，于去年九月发现了泰坦尼克号并于今年七月重访了它。”第二段中点明用“深水工作船和机器人小贾森”高科技。A. 有关沉船的新消息。这只是罗伯特在记者招待会上宣布的一条消息。作为标题不合适。 B. 探测泰坦尼克号，接近标题，但没有D确切。 C. 看录像带。2. A. 他们黯然神伤，有身临其境在探测之感。见第1题中第一段最后一句注译和难句译注2。B. 他们很同情这艘船； C. 他们感到不愉快。 D. 他们感到很消沉。这三段文内都没有提到。3. B. 她于1912年首航中沉没。见难句译注1。A. 1913。
35、C. 1912。第二次航行。 D. 1913年首航。这三项都不对。4. A. 他宣布一个惊人的消息。见最后一段第二句起：“他的探潜工作船没找到泰坦尼克号船上那三百英尺长裂缝，据说这裂缝是巨轮撞冰山时在船体上留下的。相反，巴拉德认为与冰山相撞造成船体弯曲变形，使海水大量涌入船内”后面译文见难句译注4。B. 他没有说什么。 C. 他抱怨探测工作非常艰难。 D. 他宣布探测成功。这三项文内没有涉及。 【四川省资阳市2014模拟】A阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。 “Another bad day at school?” my father
36、 asked as I came into the room.“How could you tell? I didnt shut the door heavily or anything,” I replied. Over the past two months I had either done this or thrown my backpack across the room every time I came home from school. Papa thinks it has something to do with moving to a new house. “I know
37、this move has been hard on you. Leaving your friends and cousins behind is tough,” Papa said, as he put his arm around my shoulder. “What you must remember is that, with a lot of hard work and some time, you will make new friends.” “You dont know how hard it is. This year my baseball team would have
38、 won the championship. They wont even give me a chance to pitch (投球) here. All I get to play is right field, and thats the worst!”Papa turned toward me. “Things will get better, I promise you. Let me ask you, do you know why you were named David Lorenzo?”“Yes, your name is David and grandfathers nam
39、e is Lorenzo.”“Very good, and what makes your grandfather so important?”“He was the first in the family to come to this country and all that,” I answered.“That is only partly correct. Your grandfather was a very great man. In Mexico, he had been a teacher. When he came to America he could only get l
40、ow-paid labor jobs because he didnt speak the language. It took him two years before he spoke English well enough to be allowed to teach here, but he did it. He never complained because he knew change could be difficult. Did he ever tell you that?” my father asked.I looked down at my feet, ashamed a
41、t my behavior. “No. That must have been hard,” I said sheepishly. “Your grandfather taught me that if you let people see your talent, they will accept you for who you are. I want you to always remember what my father taught me, even if it takes a few years for people to see who you are,” said Papa.A
42、ll I could say was, “Okay.” Then I asked, “What should I do now?” Laughing, Papa said, “How about you pitch a few to me? You need some work.”31. Why was the author unhappy that day? A. Because he moved to a new country.B. Because his baseball team lost the game.C. Because he wasnt offered a chance t
43、o pitch.D. Because he quarreled with his friends at school.32. The father successfully changed his sons mood by _.A. asking him to train harderB. telling his grandfathers storyC. playing baseball with himD. introducing him some new friends 33. The underlined word “sheepishly” probably means _.A. cau
44、tiouslyB. patientlyC. rudelyD. shyly34. What can we infer about the author?A. He thinks his father lives in the past.B. Hed rather live with his grandfather.C. He will continue to dislike school and everything.D. He will try his best to adapt to the new environment.【参考答案】31-34、 CBDD 【四川省资阳市2014模拟】B阅
45、读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。 The majority of Indian women wear a red dot (圆点) between their eyebrows. While it is generally taken as an indicator of their marital (婚姻的) status, the practice is primarily related to the Hindu religion. The dot goes by different names in different Hin
46、di dialects, and “bindi” is the one that is most commonly known. Traditionally, the dot carries no gender restriction: Men as well as women wear it. However, the tradition of men wearing it has faded in recent times, so nowadays we see a lot more women than men wearing one.The position of the bindi
47、is standard: center of the forehead, close to the eyebrows. It represents a third, or inner eye. Hindu tradition holds that all people have three eyes: The two outer ones are used for seeing the outside world, and the third one is there to focus inward toward God. As such, the dot serves as a consta
48、nt reminder to keep God in the front of a believers thoughts.Red is the traditional color of the dot. It is said that in ancient times a man would place a drop of blood between his wifes eyes to seal their marriage. According to Hindu beliefs, the color red is believed to bring good fortune to the m
49、arried couple. Today, people go with different colors depending upon their preferences. Women often wear dots that match the color of their clothes. Decorative or sticker bindis come in all sizes, colors and variations, and can be worn by young and old, married and unmarried people alike. Wearing a
50、bindi has become more of a fashion statement than a religious custom.35. Why did people in India start wearing a red dot on their forehead?A. To indicate their social rank.B. To show their financial status.C. To show their religious belief.D. To highlight their family background.36. What is the impo
51、rtance of the third eye in Hindu tradition?A. To pay respect to God.B. To stay in harmony with nature.C. To see things with a subjective view.D. To observe the outside world more clearly. 37. Why was red chosen as the original color of the bindi?A. The red dot represented the blood of God.B. Red sto
52、od for a wifes love for her husband.C. The word “bindi” means “red” in some Hindi dialects.D. Red was supposed to bring good luck to a married couple.38. Which of the following statements is true about the practice of wearing a bindi today?A. Bindis are now used as a decorative item.B. Bindis are worn anywhere on the face now.C. Most Indian women do not like to wear bindis anymore.D. Wearing a bindi has become more popular among Indian men.【参考答案】35、C36-38 ADA
