1、投诉申诉Dear Sir,I am writing to complain about the service of the clerk called Li Hua of your restaurant.First of all,I did make reservations for a table but he forgot about it,causing us to wait for half an hour.Moreover,I was not told that the prices of some of the dishes had increased until I finish
2、ed my meal.典型例题Whats worse,he answered my questionswithout patience when I ordered dishes and he even made a mistake over my bill because of his carelessness.I demanded that he should realize his mistakes and get punishment to become more professional.Thank you for your consideration.Yours sincerely
3、,Li Ming亮点点击：文中First of all，Moreover，Whats worse得到很好的使用。另外，最后一句，表达自己的要求用到demand that sb.should do sth.,表示出强硬态度，比较合情合理。课堂练习Dear Sir,I am writing to complain about the two-day trip to Shenzhen organized by your travel agency.It was promised in your advertisement that a professional tour guide from She
4、nzhen would lead 30 tourists as a team,but actually,the tour guide even did not know the exact route and there were 40 people in our team.Besides,it was claimed that we would visit five famous attractions,while in fact we only visited 3 places of interest.Worse still,we not only had to pay for our m
5、eals except lunch,but also four people were arranged to share a room in a poorly equipped hotel,which was totally different from your promise that two tourists would share a room in a four-star hotel and meals were free.Please give 50%of my money back,or I shall be forced to take the matter further.
6、Thank you for your consideration.Yours sincerely,Li Ming亮点点击：本文对比广告宣传和实际情况，用but,while，be different from等，表达恰到好处;另外，信息点较多，从句的巧妙使用也很关键，如It was claimed/promised that,your promise that等。课外作业Dear Sir,I am writing to complain about the quality of the Sony computer I bought in one of your exclusive shops i
7、n Guangzhou last week.I dont really want to complain but there is something wrong with the mainboard because I tried all my USB flash disks only to find thatit has no reaction to them.Therefore,I asked the assistant in the shop to exchange it but he wanted to make a charge for it.Worse still,not onl
8、y did the assistant refuse my requirements but he was also rude to me when I tried to negotiate with him.For the above reasons,I demand that he(should)make an apology to me and change a new one for me free of charge or give me a full refund;otherwise,I shall be forced to take further action.Please consider my requirement at your convenience.Im looking forward to a satisfactory reply as soon as possible.Yours sincerely,Li Hua
