1、Unit 23 ConflictsWriting: A Letter of ComplaintWatch the micro-class introducing the letter of complaint and complete the following notes.1. What is a complaint letter? Why do we write a complaint letter?2. Complete the layout and put down sentence patterns of a complaint letter.Heading (your name,
2、address & other info.)SalutationDear Sir or MadamPart 1 IntroductionPart 2 _Part 3 _Part 4 ClosingSignature(your sincerely, )3. Complete the notes.A complaint letter is usually written to a stranger or an organization, so it should be written in a _ style. While writing a letter of complaint, you need to _ because the purpose of writing a complaint letter is to _, and the recipient is the person who can offer help instead of the one who causes the problem. Do not personally pin your blame on anyone. While stating any further action, you should make sure that you have _ in hand.
