1、unit1 Body Language-readingSad&helplesshappyinspiredregretfulconfusedFacial expressionsangrysadhappyfearfulBody Talk-Reading Skimming 1.Where does the story take place?2.Who are the people sitting down?3.When did the story take place?4.Which person looks the most friendly?ScanningWho sat down opposi
2、te Debbie?How did Debbie greet her?Who was Mr.Yang?Can you find two examples of Mr Yangs body language?Why did he do the things?Why did the customer prefer to deal with Debbie?Fill in the blanks.I spoke to Mr Yang today.Hes one of Sunbeam Travels s_ employees.I told him that our customers always p_
3、to deal with Debbie.He told me the problem might be the way I c_.He explained to me about b_ language.He said that I was not giving customers a good i_.My body language was telling customers to go a_,instead of making them feel w_.So now Im trying to i_ my body language.seniorcommunicatebodyimpressi
4、onawaywelcomeimprovepreferDeep-readingDebbieSimongreetcheerfullysigh hold her head uprest his head on his headlook at the customers eyeslook downwardssmilenot smileturn her head or body towards the customerturn her head or body towards the customerFind the different body language of Debbie and Simon
5、.Question:Why did customers prefer to deal with Debbie instead of Simon?Because her body language makes customers feel welcome,while Simons tells customers to go away.Conclusion:Communicating is more than speaking and listening.Your body language is important,too.Discussion:The World Expo will be held in Shanghai in 2010.Our government is advocating excellent etiquette(礼仪).As a native,what do you think you will do to greet friends both at home and abroad?
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