1、高考资源网（） 您身边的高考专家Period SevenWriting投诉信本单元的写作任务是写一封投诉信，投诉信也叫抱怨信。一般是指当自己的正常生活受到骚扰、自己的利益受到侵害或当社会行为有失规范时，用来表达不满情绪和提出批评的信件。所有的投诉信都有一个共同点，就是最终是要收信人解决问题，所以需要提出解决方案。写作时应该注意如果题目中没有给出解决方案，那么就要根据投诉内容中的不满提出自己的解决方案。具体写作步骤如下：首段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象，应该记住读信人不一定就是错误的责任人，他的合作对事情的最后解决有着非常重要的作用。主体段落：写明投诉的原因并表
2、示遗憾，实事求是地阐述问题发生的经过并指出问题引起的后果。可以说具体的理由，也可以说问题的具体体现方式。结尾段：提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。这段应体现书信的礼貌原则，可以用类似“如果您能，我将十分感激”这样的表达方式。还要注意做到公平、公正。注意：投诉信应重点表明投诉的原因，叙事应客观、准确、简洁，切忌夸大其词。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。同时，在描述问题时尽量采用被动句式，使描述更加客观、合理。常用句式1开门见山，引出话题Im writing to you about.which I bought f
3、rom.Here are the copies of the guarantee and the receipt.I am writing to point out some problems with.2说明产品的问题In your advertisement, you claim that.However, the first time I went./However, after only one wash, the color had faded.There are some problems that exist in.What I want to say is that there
4、 is something wrong with.I was so disappointed when I knew.3第一次索赔的遭遇When I took.back to the shop, the assistant said.She was not polite to me./She behaved in bad manners.4明确地提出你的要求I would like you to refund my money.Unless I receive a satisfactory reply I will.If you cant. I will.Taking into account
5、 all the factors above, I request that.I request that you should take effective measures to deal with the problems.5结束语I look forward to hearing from you./Im waiting for your reply.If you cant deal with the problem, I will go to court/go to the Consumers Association/take legal action.假设你叫李华，和父母乘英国某航
6、空公司的航班ZF2730从上海到英国伦敦去看球赛，但是本该16点到达伦敦的飞机无故延迟了两个小时，导致你们错过了19点的比赛。请你就此给该航空公司的上层写一封投诉信。词数：100左右。开头和结尾已给出，不计入总词数。Dear sir or Madam，_Yours，Li Hua审题谋篇1明确体裁话题：投诉信，投诉服务质量；2确定时态人称：一般过去时；第一和第二人称为主；3布局文章架构：首段：点明问题；中段：阐述经过；尾段：诉求。用词造句1表达我对的不满express my dissatisfaction with.2预订的票 book the tickets for.3预定到达 be sche
7、duled to arrive at.4本来有足够的时间做某事 would have enough time to do sth.5把某人从送到 transport sb. from.to.6真诚地希望 sincerely hope that.7给我们一个好的理由 give us a good reason for.8努力做某事 make_an_effort_to_do_sth.9我写此信是为了表达对8月18日从上海飞往伦敦的ZF2730航班延误的不满。I am writing to express_my_dissatisfaction_with_the_delay_of flight ZF2
8、730 on August 18th from Shanghai to London.10我们已经预订了足球赛的票。We had already booked_the_tickets_for the football match.11那意味着我们会有足够的时间从机场赶到体育馆。That meant we would have_enough_time_to_transport_ourselves_from the airport to the stadium.12这使我们错过了比赛。This made us miss_the_match.连句成篇Dear Sir or Madam，I_am_wr
9、iting_to_express_my_dissatisfaction_with_the_delay_of_flight_ZF2730_on_August_18th_from_Shanghai_to_London.I_hoped_to_watch_a_football_match_in_London_with_my_parents._We_had_already_booked_the_tickets_for_the_football_match._I_thought_our_plan_was_excellent,_for_the_flight_was_scheduled_to_arrive_a
10、t_the_airport_in_London_at_16：00_and_the_match_would_begin_at_19：00,_which_meant_we_would_have_enough_time_to_transport_ourselves_from_the_airport_to_the_stadium._However,_the_plane_was_delayed_by_two_hours,_which_made_us_miss_the_match.We_sincerely_hope_that_you_will_give_us_a_good_reason_for_the_delay_of_the_flight,_return_some_money_and_make_an_effort_to_prevent_a_recurrence_of_this_kind.Yours， Li Hua- 4 - 版权所有高考资源网