1、Unit 23 ConflictSection Writing投诉信写 作 技 法 指 导 文体指导投诉是人们日常生活中受到欺骗或不合理、不公平的对待时的一种积极有效的反映方式，而写投诉信是人们无法直接陈述或不便于直接陈述时所采取的必要手段。投诉信通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，要写得有理有据，令人信服。做到有礼貌，不能恶语伤人。写投诉信时要注意以下几点：1.在投诉信件的右上角写投诉人的地址。下一行靠左边写受诉人的地址。2.接着靠左边
2、写礼貌的称呼。3.引出主题。说明投诉原因，给出具体的信息，包括产品名称、销售服务、在何时何地购买物品及物品出现的问题等。附上保证书和收据的复印件。4.给出投诉要点。例如：(1)为什么这一产品的广告有不合实际、错误引导消费者的嫌疑。(2)产品有什么问题。5.说明你的要求。如果没有满足你的要求，清楚地说明你想要进一步采取什么样的行动。6.正式结尾(Formal ending)投诉信的最常见结尾就是：I look forward to hearing from you.7.署名(Signing off)写完后应签名落款，写在结束语的正下方。亮点句式Dear.称呼Im writing to you a
3、bout.whichI bought from.Here are the copies of the guaranteeand the receipt.开门见山，引出话题。In your advertisement，youclaim that.However，the first time I went.However，after only one wash，the colour had faded.说明产品的问题When I took.back to the shop，the assistant said.She was not polite to me.She behaved in bad
4、manners.第一次索赔的遭遇 I would like you to refund my money.Unless I receive a satisfactory reply I will.If you cant.I will.明确地提出你的要求I look forward to hearing from you.Im waiting for your reply.结束语满 分 佳 作 构 建 写作任务假设你是李宏玉，你的父亲半年前买了一部手机，使用一个月后就坏了，声音太小，并且有噪音，有时候信号中断。你发现尽管机壳是新的，但从多种迹象可以看出那是一部翻新的旧手机。你曾多次找过商店经理，
5、经理说等等看，可是已经等了 5 个月了。现在你给消费者协会写信，投诉此事，并要求全额赔偿。体裁书信时态一般现在时为主话题手机质量问题人称第一人称为主结构第一段：提出写信的目的；第二段：阐述投诉理由；第三段：阐述投诉遇到的问题。遣词造句.对接单元词汇1_保证书2_收据3_信号4_要求某人做某事5_全额退款6_盼望；期望guaranteereceiptsignalask sb.to do sth.a full refundlook forward to.巧用单元句式、语法(一)完成句子1Although its cover is new,I think it is an old one _尽管机壳
6、是新的，我认为这是一部翻新的手机。2We waited for five months,but _我们等了五个月，但是没有回应。that has beenrebuiltthere was no reply(二)句式升级1Im writing to you about the cellphone.My father bought the cellphone half a year ago.(用定语从句改写句子)_2Something was wrong with it only a month later.(用强调句改写句子)_Im writing to you about the cellph
7、one which my father bought half a year ago.It was only a month later that something was wrong with it.妙笔成篇_【参考范文】Dear Sir，Im writing to you about the cellphone which my father bought half a year ago.Here are the copies of the guarantee and the receipt.It was only a month later that something was wro
8、ng with it.It sounded little with some noise.When my father was calling me，the signal often stopped.Although its cover is new，I think it is an old one that has been rebuilt.I asked the manager about this.He just asked us to wait for a while.We waited for five months，but there was no reply.Id like a full refund.I look forward to hearing from you.Yours sincerely，Li Hongyu英 美 文 化 欣 赏 点击右图进入 单 元 整 合 训 练 点击右图进入 Thank you for watching!