1、南京市2015高考英语阅读理解一轮训练（9）及答案阅读下列短文，从每题所给的四个选项(A、B、C和D)中，选出最佳选项。【广东省2012届高三考前冲刺卷(三)】AShould ecigarettes (electronic cigarettes) be a new choice for the smokers trying to get rid of the habit? Reactions from Americans are mixed.More than half of the people questioned in a survey think ecigarettes should
2、be controlled by the US Food and Drug Administration，but 47 percent believe the ecigarettes should be available to the smokers who want to quit.“In the hunt for a safer cigarette，ecigarettes are becoming a popular choice among those either trying to quit or looking to replace standard tobacco smoke
3、with an alternative that manufacturers claim to be safer，” Zogby International，which conducted the survey，said in a statement.About half of the 4,611 adults who took part in the survey had heard about ecigarettes，which are batterypowered，or rechargeable cigarettes that vaporize a liquid nicotine sol
4、ution.They do not produce smoke but a water vapor without smell.Sold mostly on the Internet，ecigarettes were first made in China.Last year the World Health Organization (WHO) warned against using ecigarettes，saying there was no evidence to prove they were safe or helped smokers break the habit.The W
5、HO said people who smoke ecigarettes breathe in a fine fog of nicotine into the lungs.Nearly a third of people questioned in the survey think that ecigarettes should be allowed in places where smoking is forbidden，because they dont produce smoke，but 46 percent disagree.Men who were aware of the avai
6、lability of ecigarettes were more likely than women to say they should be a choice available to smokers who want to quit.Young people，aged 1829，and singles were the groups most open to trying ecigarettes.Smoking is the single largest cause of preventable death worldwide，according to the WHO.26What c
7、an we learn from Paragraph 1?AAmerican smokers ought to try ecigarettes. BAmericans have different opinions about ecigarettes.CEvery kind of cigarettes should be forbidden in America.DMost of the Americans dont like ecigarettes.27According to Zogby International，ecigarettes _.Aare much safer than co
8、mmon cigarettesBare popular among people who want to quit smokingCwill take the place of traditional cigarettesDare produced in a safer way by manufacturers28What do we know about ecigarettes from the passage? AMost Americans are familiar with them.BThey are a good choice as there is no nicotine.CTh
9、ey produce a water vapor that cant be seen.DMost people buy them on the Internet.29Whats the attitude of the WHO towards ecigarettes?ANegative. BSupportive.CDoubtful. DIndifferent.30What can we conclude from the last paragraph? APeople can smoke ecigarettes in places where smoking is forbidden.BMost
10、 women agree that ecigarettes should be available to smokers.CYoung adults and singles are the main groups who agree to try ecigarettes.DThe problem of smoking is becoming worse around the world.26B细节理解题。根据第一段“Reactions from Americans are mixed.”可知，答案为B。27B细节理解题。根据第二段“.ecigarettes are becoming a pop
11、ular choice among those either trying to quit.”可知，答案为B。28D细节理解题。根据第三段“Sold mostly on the Internet.”可知，答案为D。29A推理判断题。根据第四段“Last year the World Health Organization (WHO) warned against using ecigarettes.”可推断，答案为A。30C推理判断题。根据末段“Young people，aged 1829，and singles were the groups most open to trying ecig
12、arettes.”可推断，答案为C。阅读理解- (2011广东卷，B)Can dogs and cats live in perfect harmony in the same home? People who are thinking about adopting a dog as a friend for their cats are worried that they will fight. A recent research has found a new recipe of success. According to the study, if the cat is adopted
13、before the dog, and if they are introduced when still young (less than 6 months for cats, a year for dogs), it is highly probable that the two pets will get along swimmingly. Twothirds of the homes interviewed reported a positive relationship between their cat and dog. However, it wasnt all sweetnes
14、s and light. There was a reported coldness between the cat and dog in 25% of the homes, while aggression and fighting were observed in 10% of the homes. One reason for this is probably that some of their body signals were just opposite. For example, when a cat turns its head away it signals aggressi
15、on, while a dog doing the same signals submission.In homes with cats and dogs living peacefully, researchers observed a surprising behaviour. They are learning how to talk each others language. It is a surprise that cats can learn how to talk “dog” ，and dogs can learn how to talk “cat”Whats interest
16、ing is that both cats and dogs have appeared to develop their intelligence. They can learn to read each others body signals, suggesting that the two may have more in common than we previously suspected. Once familiar with each others presence and body language, cats and dogs can play together, greet
17、 each other nose to nose, and enjoy sleeping together on the sofa. They can easily share the same water bowl and in some cases groom (梳理) each other.The significance of this research on cats and dogs may go beyond petsto people who dont get along, including neighbors, colleagues at work, and even wo
18、rld superpowers. If cats and dogs can learn to get along, surely people have a good chance.有人一直担心如果在家里同时养猫和狗，它们会相处得不好。可是研究发现猫和狗是可以和谐相处的。既然猫狗都能和谐相处，人和人以及世界大国之间就更容易做到这一点了。6The underlined word “swimmingly” in Paragraph 1 is closest in meaning to _.A. early B. sweetlyC. quickly D. smoothly答案：B。词义猜测题。文章第
19、一段第一句话“Can dogs and cats live in perfect harmony in the same home？”意为“猫和狗在一个家里能和谐相处吗？”有人担心它们会打架，但是研究发现，如果猫被领养在先，而且它们都在很小的时候就认识的话，它们很可能会相处得很和谐。sweetly“甜美地”；smoothly“顺利地”。所以swimmingly在此意为sweetly。另外第二段第一句话：“However, it wasnt all sweetness and light.”中也有暗示。7Some cats and dogs may fight when_.A. they are
20、 cold to each otherB. they look away from each otherC. they misunderstand each others signalsD. they are introduced at an early age答案：C。细节理解题。根据第二段第二、三句话“There was a reported coldness between the cat and dog in 25% of the homes, while aggression and fighting were observed in 10% of the homes. One re
21、ason for this is probably that some of their body signals were just opposite.”可知因为猫狗的有些身体信号正好相反，所以才打架或对彼此冷漠。8What is found surprising about cats and dogs?A. They eat and sleep together.B. They observe each others behaviours.C. They learn to speak each others language.D. They know something from each
22、 others voices.答案：C。细节理解题。由第三段中的“They are learning how to talk each others language. It is a surprise that cats can learn how to talk dog，and dogs can learn how to talk cat”可知答案。9It is suggested in Paragraph 4 that cats and dogs _.A. have common interestsB. are less different than was thoughtC. have
23、 a common body languageD. are less intelligent than was expected答案：B。推理判断题。第四段中的“They can learn how to read each others body signals, suggesting that the two may have more in common than we previously suspected.”意为：它们能够学会如何去理解彼此的身体语言，这表明猫狗有比我们以前所认为的更多的相同之处。也就是说，猫狗的不同之处比我们原来认为的要少。所以选B。10What can we h
24、uman beings learn from cats and dogs?A. We should learn to live in harmony.B. We should know more about animals.C. We should live in peace with animals.D. We should learn more body languages.答案：A。推理判断题。从最后一段可以推知答案。【广东省2012届高三考前冲刺卷(三)】BA woman and her elderly uncle were waiting for a bus at a corner
25、in downtown Chicago.Buses came by，not the one they wanted.The woman finally halfentered one of the buses and asked the driver if the bus she wanted stopped at that corner.The driver looked at her but made no answer，so she repeated the question.To her surprise，he then closed the door，by her arm，and d
26、rove off.The woman，her arm stuck in the door，ran alongside the bus，shouting.Passengers said the driver stopped after almost a block only because they，too，were shouting.When the driver finally did stop and open the door，the woman jumped on the bus to get his bus number.Then he took off again and went
27、 another couple of blocks before other shouting passengers persuaded him to stop and let the woman off.After the drivers bosses at a taxsupported governmental company(CIA) heard of the incident，they looked into it and set his punishment：a fiveday suspension(停职) without pay.That struck me as rather l
28、ight.But Bill Baxa，the companys pubicrelations man，said，“Thats a pretty serious punishment.”Five days off work is a serious punishment for dragging a woman alongside a bus by her arm？Baxa said，“Any time you take money away from someone，it is a terrible punishment.The driver makes $14 an hour.Multipl
29、y that by 40 and you can see what he lost.”Yes，that comes to $560，a good sum.But we know that people in the private company are fired for far less minor mistakes.If the people who run the bus company think that the loss of a weeks pay is more than enough，I offer them a sporting(公正的) suggestion：Give
30、me a bus.Then have their wives stick their arms in the doorway of the bus，and Ill slam the door shut，start the bus quickly and take them for a fast oneblock run.And Ill pay $560 to anyone who is bold enough to try it.Any takers？Mr. Baxa？Anyone？I didnt think so.31The nurse halfentered one of the buse
31、s because_.Athe bus they wanted didnt stop thereBshe wanted the driver to stop the busCshe wanted to get some information from the driverDshe and her uncle couldnt wait any longer at the corner32How many blocks was the woman away from the corner where she waited when the bus driver finally let her o
32、ff?AAlmost one block.BAlmost two blocks.CProbably three blocks.DProbably five or six blocks.33Why did the author offer a sporting suggestion?ABecause the CTA paid little attention to the incident.BBecause he bus driver had not been fired.CBecause he wanted to threaten the CTA people.DBecause he thou
33、ght the punishment was a light one.34From this passage we may infer that_.Amany people in the private sector are fired for minor mistakes every dayBpeople in the private sector usually get more serious punishment than those in the public sectorCpeople in the private sector get much higher pay than t
34、hose in the public sectorDpeople in the private sector are better trained than those in the public sector35Which of the following is NOT true?AThe company is a bus company supported by the government.BThe writer and Mr.Baxa disagreed with each other on the bus companys decision.CThe driver finally s
35、topped the bus under the pressure of the passengers.DThe writer asked the bus company to give him a bus if his suggestion was refused.31C从第一段最后一句的后半部分可知，她问情况，也就是打听信息。32C根据文章第三段最后一句和第四段最后一句，关键词语：almost a block和another couple of blocks可确定答案为C项。33D第五段最后一句已点明了原因。34B从第八段的第二句可看出：私营公司的人员会因很小的错误而被开除，说明在私营公司
36、的人员所受的处分要重得多。35D文章中虽然说了Give me a bus，但这并不是作者的本意，作者提出这种建议主要是提醒人们对这个问题进行换位思考。故D项的说法是错误的。阅读理解- (2011浙江卷，C)In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what commpaines are trying to achieve in order to keep and i
37、ncrease market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of peop
38、le who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephone calls centers and the Internet.For example，many companies now have to invest (投资)a lot of money in information technology and staff t
39、raining in order to cope with the “phone_rage”caused by delays in answering call，being cut off in midconversation or left waiting for long periods.“Many people do not like talking to machines，”says Dr，Storey，Senior lecturer in Marketing at City University Business School.“Banks ，for example，encourag
40、e staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust themthe sort of comfortable feelings people have during facetoface chats with their local branch manager.”Recommended ways of c
41、reating customer delight include：underpromising and overdelivering (saying that a repair will be carried out within five hours，but getting it done within two) replacing a faulty product immediately；throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returni
42、ng calls, even when they are complaints.Aiming for customer delight is all very well，but if services do not reach the high level promised，disappointment or worse will be the result.This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empath
43、y (for example，“I know how you must feel”)，and possible solutions (replacement，compensation or whatever fairness suggests best meets the case)Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing t
44、ool，while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff，a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quick
45、ly, with their name，job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on screen.British Airways also says its customer care policies are applied within the company and staff are taught to rega
46、rd each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”On the other hand，the more customers are promised，the greater the risk of disappointment.本文阐述了顾客的满意度对企业发展的重要作用
47、。11We can learn from Paragraph 2 that _.Acomplaining customers are hard to satisfyBunsatisfied customers receive better serviceCsatisfied customers catch more attentionDwelltreated customers promote business答案：D。推理判断题。A抱怨中的顾客难以令其满意；B不满意的顾客得到更好的服务；C满意的顾客得到更多的注意；D良好的对待顾客促进企业的发展。根据信息句“It is accepted in
48、 the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business”可以看出D项正确。12The writer mentions“phone rage”(Paragraph 3)to show that_.Acustomers often use phones to express their anger Bpeople still prefer to buy goods onlineCcustomer care
49、 becomes more demandingDcustomers rely on their phones to obtain services答案：C。细节理解题。A顾客常常用电话表达自己的愤怒；B人们依然偏爱网上购物；C客户关注更加成为人们的关注；D顾客靠电话得到服务。根据本段首句“New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet”可知C项正确。13What does the
50、 writer recommend to create customer delight?ACalling customers regularly.BGiving a “thank you” note.CDelivering a quicker service.DPromising more gifts.答案：C。细节理解题。A定期给顾客打电话；B给“感谢”便条；C给予快捷服务；D许诺更多的礼物。根据文中信息“saying that a repair will be carried out within five hours ，but getting it done within two”和“
51、replacing a faulty product immediately”可知C项正确，其他三项曲解了文意。14If a manager should show his empathy (Paragraph 6)，what would he probably say?A“I know how upset you must be.”B“I appreciate your understanding.”C“Im sorry for the delay.”D“I know its our fault.”答案：A。词义猜测题。A我知道你准是很难过；B我很感激你的理解；C很抱歉，耽误您了；D我知道，
52、这是我们的错。根据其后信息句“for example，I know how you must feel”可知A项正确。15Customer delight is important for airlines because _.Atheir telephone style remains unchangedBthey are more likely to meet with complaints Cthe services cost them a lot of moneyDthe policies can be applied to their staff答案：B。推理判断题。A他们的电话样式
53、没变；B他们很有可能遇到投诉；C这些服务花费了他们很多钱；D这些政策可以应用到职员身上。根据文中信息“.delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ，unclaimed luggage and technical problems”推理可知，航空公司很有可能因为恶劣天气、行李主人不明以及技术等问题导致耽误顾客，以及被投诉，此时使顾客满意是很重要的市场手段。16Which o
54、f the following is conveyed in this article?AFacetoface service creates comfortable feelings among customers.BCompanies that promise more will naturally attract more customers.CA company should promise less but do more in a competitive market.DCustomer delight is more important for airlines than for banks.答案：C。事实理解题。A面对面的服务创造顾客中舒适的感觉；B承诺更多的公司自然吸引更多的顾客；C在激烈的市场竞争中，公司应该少承诺，多做实事；D顾客满意度对于航空公司来说比银行更重要。通读全文不难排除A、B、D三项，根据最后一段可知C项正确。
