1、Unit 2 Understanding each otherProject&AssessmentCreating a short play about communicationfriction 争执，摩擦 complain 抱怨，投诉 annoyed 恼火的，生气的 negotiate 谈判，商定 straighforward 坦诚的，简单的 tolerate 容许，忍受允许 embarrassed 尴尬的，窘迫的 refound 退款。cooperate 合作，协作，配合 reject 排斥，拒绝接受 intervention 干涉行为，干预 sincerely 真诚的，诚实的 put
2、yourself in sbs shoes 设身处地，处于某人境地 account for 是的说明（原因），（数量上，比例上）占 live in harmony with 与和谐共处，get on well with 与某人相处融洽 for the benefit of 为了的好处利益 communicate sincerely 真诚的沟通。1.我们经理昨天收到一名顾客关于服务的投诉。2.如果你对所购商品不满意，我们保证全额退款。Our manager received a complaint about our poor service from a customer.If you are
3、 not delighted/satisfied/happy with with our purchase we guarantee to refund your money in full.3.常言道，远亲不如近邻。4.互相帮助去创造一个和睦的社区，是我们的责任。As the popular saying goes,distant relatives are not as good as close neighbors.Its our responsibility to help each other to create a harmonious community.假定你是李华，最近在国外
4、某购物网站上购买了一双鞋，但收到货后发现于你订购的鞋颜色不一致，快递延误，包装也不行，请你给该网站客服写一封电子邮件。内容包括：写信的目的/投诉内容/你的要求注意写作字数应在80左右。Dear Sir/Madam,Im writing to express my dissatisfaction with the pair of shoes I purchased from your online store.I had ordered a pair of white shoes,but I received a pair of black ones.what is worse,there wa
5、s weeks delay in delivering the shoes,which had been expected to arrive last Friday.What truly annoyed me was the poor packaging of the shoes.For the above reasons,I demand that you send a new pair of white shoes to me as soon as possible or I should be given a full refund.Im looking forward to your
6、 reply.yours faithfullyLi Hua。account the issueexpress your feelingsmake your requiremensquarrellingThe old man needs to use his walking stick every day and night,but it creates a noise on the floor and disturbs the family living on the floor beneath him.The young mother thinks he should try to keep
7、 quiet during her sons study time.The old man is very stubborn and refused to do that,so they have been quarrelling over this issue since last month.SolutionsSolutionsThe community leader should ask them to have a nice conversation together and work out a plan which supports the old mans right to us
8、e the walking stick as well as the mothers right to create a quiet environment for her son to study.PreparationWhat are the factors that bring about a favourableconversation and better understanding between eachother?theappropriatestyleofcommunicating;your choice of words;your body language;the valu
9、e of empathy.Make up a short play in groups.Provide your own suggestions to createthe short play.A:B:A:B:A:B:ImplementationCreate a short playWe can use appropriate communication styles to let the mother and the old man express their opinions.We can also use both language to show how the mother feel
10、s about the noise and how the old man feels about his needs.Moreover,the community leader can also use his or her body language to show how he or she feels about the issue.ImplementationPresent the short play in class.EvaluationEvaluate the outcome of this project.the appropriate style of communicat
11、ing;your choice of words;your body language;the value of empathy.Then vote on which short play is the best.How to create a harmonious communityfrom the perspective of a community leaderMake a proposalHow to create a harmonious community sampleIt seems unavoidable for us to meet with differences or a
12、rguements with our friends,family members,or neighbours.when frictions come about,it is necessary to carry out an effective communications in stead of endless complaints even quarrels for the benefit of problems solving.Putting yourself into others shoes often brings unexpected outcomes.By looking a
13、t the situation from their perspective,you can empathize with them easily and make a challenging communication go smoothly.Keep it in mind that it is our Chinese traditional virtue to respect for the eldly and care for the young.We all want to live in a friendly and peaceful world,full of love.so let us shoulder our responsibility to make a joint effort to create a harmonious community.Homework1.Polish up the short play.2.make a proposalShare your point of view from the perspective of a communityleader on How to create a harmonious community