1、Unit 1 Art.完形填空Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines 1 to improve, and they adopted (采用)new standards just before Christmas. 2 as another summer nears, plenty of 3 travelers dont see much improvement in c
2、ustomer 4 overall.This month, the Department of Transportations (DOT) office will publish its first critical 5 on whether airlines are 6 their promises.One survey(调查)suggests problems：the number of 7 to the DOT about the top 10 airlines in the first 8 rose 89% from a year ago.Hit last summer by pass
3、enger complaints and the threat (威慑) of consumerprotection laws by the 9 ， 14 airlines 10 to adopt a set of basic customerservice standards called Customers First.The “12 promises” to passengers were introduced 11 a major effort to improve service.Since then, airlines have been redesigning websites,
4、 retraining employees and upgrading technology.Recently, DOT inspector general Kenneth Mead, at McCains request, sent 20 examiners to airports to 12 whether each airline is doing what it promised.Mead warns travelers shouldnt 13 too much.Most of the promises are 14 better communication with customer
5、s, not problems with flights.“Passengers should show more understanding to airlines about their 15 to better air service.” Spokeswoman Shelly Sasson says.“And when 16 are made , it takes a long time for them to be noticed，” she says.Now, the efforts may be working.During the first quarter, Delta had
6、 the secondlowest rate of complaints among the 17 10 carriers. 18 ， its rate, along with other carriers, is up from last year.McCain and other lawmakers say there may be a 19 to pass new consumerprotection 20 .1.A.promised Bmanaged Choped Drefused 答案：A解析：后文提到航空公司采取了一系列措施，其中包括对乘客的十二项保证。因此可知航空公司在政府的要求
7、下已答应改善服务。2.A.So BBut CMerely DEven 答案：B解析：尽管他们采取了措施，但乘客们仍然没有看到很多改善。3.A.skilled Bexperienced Ctired Dpuzzled 答案：B解析：experienced travelers此处意思为“经常乘飞机出行的乘客”。skilled有技能的；tired劳累的；puzzled感到迷惑的。结合常识可知，只有经常乘飞机的乘客才能体会出航空公司服务的改变。4.A.flight Bopinion Cservice Dtravel 答案：C解析：上文提到政府要求航空公司改善顾客服务。因此可知，航空公司应是在服务这一块
8、采取的措施。5.A.news Binformation Cdoubt Darticle 答案：D解析：根据本句的谓语动词publish可以得知答案。6.A.honoring Bmaking Cgiving Dimproving 答案：A解析：honor此处意思为“履行，遵守”。上文航空公司许诺改善服务，交通部门作为监督主管部门看他们是否履行了自己做出的许诺。7.A.problems Btravelers Cpassengers Dcomplaints 答案：D解析：此处是拿今年顾客的投诉数量与去年的相比。8.A.quarter ByearCmonth Dsummer 答案：A解析：最后一自然段
9、对此处做了进一步的解释，根据最后一段第二句话可知答案。quarter季度。9.A.customer Bcompany Cgovernment Dpublic 答案：C解析：法律应是由政府部门制定的。结合上文可知航空公司改善服务，是由于顾客的抱怨和迫于政府的压力。10.A.wished BagreedCremembered Dfailed 答案：B解析：根据下文航空公司采取的措施可知他们同意改善服务。wish to do希望做； remember to do记着去做； fail to do.没有做。11.A.to Bfor Cas Dby 答案：C解析：as作为。对乘客的几项许诺应是为改善服务而
10、做出的努力中的一部分。12.A.explainBdiscussCdiscover Dcheck 答案：D解析：交通部门派出20名工作人员应是去检查航空公司是否履行了自己的许诺。13.A.travel Bexpect Ccomplain Dsuggest 答案：B解析：此处选A、C、D三项不符合常理。根据下一段的解释可知，Mead是希望顾客不要对航空公司服务的改善寄予过高的期望。14.A.aimed at Bconsidered as Cjoined to Dmade from 答案：A解析：根据promises与better communication的关系可知答案。aim at旨在。15.A
11、.difficulty Bsituation Creality Defforts 答案：D解析：上文多次提到了航空公司为改善服务采取的措施或做出的努力。16.A.suggestions Brules Cdecisions Dimprovements 答案：D解析：联系上一句可知，既然航空公司已经做出努力改善服务，就会有提高。只不过这个进步要很长一段时间才能被人注意到。17.A.large Bfirst Ctop Dbad 答案：C解析：根据第二段最后一句话可知答案。18.A.Still BThereforeCInstead DMeanwhile 答案：A解析：联系上下文可知，去年顾客投诉的数量
12、很多，航空公司采取了一些措施。尽管最好的十家航空公司的投诉率下降，可是加上其他的航空公司，投诉率与去年相比仍然是呈上升趋势。19.A.possibility Bneed Cchance Duse 答案：B解析：因顾客的投诉率呈上升趋势，McCain 和其他立法者认为有必要通过一项新的顾客保护法。20.A.examinations Bservice Claws Dreports 答案：C解析：前文提到了保护顾客权益法，此处指再通过一项新的保护顾客权益法。.概要写作阅读下面短文，根据其内容写一篇60词左右的内容概要。How to save money while travelingAre you
13、planning to go on a vacation soon? Leaving your home and going for a vacation can sound fun. But, without proper preparation, it can easily burn holes in your wallet. Below are several ways to save money while traveling.Start with saving at home. One of the things that can help you have more money f
14、or your vacation is to start saving money at home. Set aside a little money every month and set a goal you want to meet. In setting your goal, make sure it will meet the total expected cost of your trip.Find a credit card without foreign fees. If you are traveling abroad, you want to have a credit c
15、ard that doesnt charge you extra fees for foreign transactions(交易). These fees can add up to large amounts of money that can cost you far more than you bargained for. One card that allows you to avoid these fees is the Charles Schwab card. There are actually a lot of credit cards with no internation
16、al fees if you just do your homework. NerdWallet has a great article on the best credit cards without foreign fees attached to them.Use mobile apps to find deals. Many vacation and travelrelated companies are creating mobile apps that allow you to find great deals to help you save money on food，shop
17、ping and recreation. Google can help, too. It can help you find great deals according to your location. Apple users can use Safari to locate similar opportunities as they travel. In addition to those two, there are plenty of other apps available for travelers who want to save money while on the road
18、. GateGuru by Apple is one good example. Its a mobile app that can help you locate restaurants, local hot spots and other shopping opportunities nearby when youre traveling.In a word, if you plan ahead, youll find lots of ways to save money.It is exciting to leave home to go for a holiday, but how c
19、an you save money while traveling? (要点1) Firstly, you should save money ahead to meet the cost of traveling.(要点2) Secondly，youd better find a credit card without charging international fees when traveling abroad.(要点3) Finally, some mobile apps contribute to finding great deals around you. (要点4) In short, planning ahead is helpful. (要点5)
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