1、北京四中2013高考英语二轮专题限时训练：完形填空系列10（解析版）Everyone in business has been told that success is all about attracting and retaining(留住) customers. It sounds simple and achievable. But, 41 , words of wisdom are soon forgotten. Once companies have attracted customers they often 42 the second half of the story. In
2、 the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers 43 become carried away. They forget what they regard as the boring side of business- 44 that the customer remains a customer. 45 to concentrate on retaining as well as attracting
3、 customers costs business huge amounts of money annually. It has been estimated that the 46 company loses between 10 and 30 percent of its customers every year. In constantly changing 47 , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they
4、 have lost.Only now are organizations beginning to wake up to these lost opportunities and calculate the 48 implications. 49 the number of customers a company loses can make a big 50 in its performance. Research in the US found that a five percent decrease in the number of defecting(流失的) customers l
5、ed to 51 increases of between 25 and 85 percent.In the US, Dominos Pizza estimates that a regular customer is 52 more than five thousand dollars over ten years. A customer who receives a poor quality product or 53 on their first visit and 54 never returns, is losing the company thousands of dollars
6、in 55 profits (more if you consider how many people they are likely to tell about their bad experience).The logic behind cultivating customer 56 is impossible to deny. “In practice most companies marketing effort is focused on getting customers, with little attention paid to 57 them”, says Adrian Pa
7、yne of Cornfield Universitys School of Management. “Research suggests that there is a close relationship between retaining customers and making profits. 58 customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price 59 , an
8、d may provide free word-of-mouth advertising. Retaining customers also makes it 60 for competitors to enter a market or increase their share of a market.”1A. in particularB. in realityC. at leastD. first of all2A. emphasizeB. doubtC. overlookD. believe3A. tend toB. contribute to C. appeal toD. devot
9、e to4A. denyingB. ensuringC. arguingD. proving5A. MovingB. HopingC. Starting D. Failing6A. averageB. ordinaryC. normalD. usual 7A. marketsB. tastesC. prices D. expenses8A. culturalB. socialC. financial D. economical9A. Cutting upB. Cutting throughC. Cutting in D. Cutting down10A. promise B. planC. m
10、istake D. difference11 A. costB. opportunityC. profit D. budget12A. worthyB. worthC. valueD. price13A. serviceB. deliveryC. orderD. promotion14A. as a resultB. on the wholeC. in conclusion D. on the contrary15A. hugeB. potentialC. extra D. reasonable16A. beliefsB. loyaltyC. interestD. habits17A. alt
11、eringB. understandingC. keepingD. attracting18A. EstablishedB. AssumedC. Respected D. Unexpected19A. SensitiveB. friendlyC. flexibleD. agreeable20A. unfairB. convenientC. difficult D. essential【答案】1B2C3A4B5D6A7A8C9D10D11C12B13A14A15B 16B17C18A19A20C【解析】文章讲述了很多公司把很多精力放在了吸引顾客的方面却很少去关注如何留住老客户。文章讲述了留住老客
12、户的重要性。1B 短语辨析。A尤其；B实际上；C至少；D首先；这里是指事实上，明智的话经常被忘记。2C 代词辨析。这里是指这家公司忽视了另外一方面。3A 上下文串联。管理者往往会变得忘乎所以。4B 上下文串联。这里是指他们忘记了要保证顾客还是顾客。5D 上下文串联。这里是指不能留住顾客和吸引顾客会让公司失去很多。6A 形容词辨析。这里是指每个公司评价每年损失百分之10-30的顾客。7A 名词辨析。这里是指在不断变化的市场上，这是常有的事情。8C 形容词辨析。只有现在组织开始唤醒那些失去的机会，并计算出经济的影响。9D 上下文串联。一个公司失去的客户数量的减少可以产生很大的影响。10D 固定词组
13、。Make a difference产生影响。解析同上。11C 名词辨析。在美国的研究发现人数减少5%(流失的)客户至利润25至85%的升幅。12B 上下文串联。一个普通的客户是价值5000美元以上的超过十年13A 上下文串联。一位顾客接收质量差的产品或服务,在首次访问以后结果就再也不来了、14A 上下文串联。解析同上、15B 形容词辨析。是指这样会让公司损失潜在的利润。16B培养顾客忠诚背后的逻辑是无法否认的17C 上下文串联。上文说很多公司聚焦于吸引顾客，却忘记了要留住顾客，keep表示留住。18A 上下文串联。已经留住的顾客倾向于购买更多的，是可以预见的成本通常低于新客户提供服务。19A
14、 这里指这部分顾客对于价格并不敏感。20C 上下文串联。这里是指留住顾客让竞争对手很难进入你的市场。I tend to accept any idea put forward by experts on TV. One day, a sociologist(社会学家) proposed that the 36 society has been consuming modern humans little by little. For fear that I would become a victim of the consumer society, I 37 hurried to a bicy
15、cle shop in my neighborhood. 38 the shopkeeper Mr. Johnson was selling me the bicycle, he said, “This is the best thing you 39 have done. Life has become hopelessly 40 . A bicycle is simple, and it brings to you 41 things: fresh air, sunshine and exercise.” I agreed. Happy as a child, I got on the b
16、icycle and headed out onto the streets. After some time, I 42 at the other end of the town. I was 43 that this simple vehicle could let me 44 long distances in a fairly short time. But how 45 did I really go?Since I hated to be 46 , I went back to Mr. Johnson and asked him to 47 an odometer (里程表) on
17、 my bicycle. He agreed, but 48 , “An odometer without a speedometer (速度计) is like a 49 without a knife.” I admitted he was right and in a few minutes, the two devices (装置) were 50 to the handlebars of my bicycle. “What about a horn?” he then asked. “Look, this horn is no larger than a matchbox and h
18、as many 51 .” Attracted by these functions, I bought the horn.“You cant leave the back part 52 ,” noted Mr. Johnson. He fixed a metal box with buttons 53 the seat, and said, “Is there anything better than this oven(烤箱) when you feel 54 on your way? I can give you a special discount.” I was not stron
19、g enough to 55 the offer.“I congratulate you once more; this is the best thing you could have done,” said Mr. Johnson in the end.21A. adultB. humanC. consumer D. bachelor 22A. eventuallyB. immediatelyC. reluctantly D. gratefully23A. AlthoughB. BecauseC. As D. Unless24A. wouldB. shouldC. must D. coul
20、d25A. boringB. complicatedC. stressful D. tough26A. naturalB. mysteriousC. complex D. unique 27A. gave upB. broke downC. calmed down D. ended up28A. amazedB. amusedC. confused D. concerned29A. marchB. driveC. cover D. measure30A. farB. longC. fast D. deep31A. unreliableB. impracticalC. unprepared D.
21、 inaccurate32A. fixB. checkC. repair D. lay33A. sworeB. addedC. replied D. concluded34A. pencilB. forkC. box D. cake35A. distributedB. convertedC. applied D. attached36A. shapesB. sizesC. functions D. models37A. looseB. blankC. bare D. incomplete38A. besideB. beforeC. below D. behind39A. sickB. hung
22、ryC. hot D. thirsty40A. considerB. withdrawC. make D. resist 【答案】21C22B23C24D25B26A27D28A29C30A31D32A33B34B35D36C37C38D39B40D【解析】本文为记叙文，讲述了我接受了社会学家在电视节目中提出的消费观点，担心成为现代消费社会的受害者，便去邻家商店买了自行车。老板推荐了自行车上的多种装置，甚至烤炉，我无法拒绝，一一购买。实际上我仍然是现代消费社会的受害者。21C【命题立意】考查名词辨析。难度中等。【解题思路】根据本句中的“consuming”和下句中的“consumer soci
23、ety”可知，答案为C。“consumer society”意为“消费社会”。A项意为“成人”，B项意为“人类”，D项意为“单身”，都与语境和文章主题不符。22B【命题立意】考查副词辨析。难度中等。【解题思路】根据本句中的“hurried”，结合语境可知，我立即赶到邻家的自行车商店，B项意为“立即”，符合语境；A项意为“最后，终于”，C项意为“不情愿地”，D项意为“感激地”，都与语境不符。23C【命题立意】考查连词辨析。难度中等。【解题思路】根据语境可知，当老板在卖自行车给我的时候说，C项意为“当时候”，符合句意，故C项正确。A项意为“尽管”，B项意为“因为”，D项意为“除非”，都与句意不符。
24、24D【命题立意】考查情态动词辨析。难度中等。【解题思路】根据语境可知，该句意为：这是你所能做到的最好的事。could have done意为“能够做到的”，与语境相符，故D项正确。A项意为“愿意”，B项意为“应当”，C项意为“必须”，都与语境不符。25B【命题立意】考查形容词辨析。难度中等。【解题思路】根据下句中的“A bicycle is simple”，结合语境可知，该句意在表达：生活是很复杂的，而自行车是简单的。B项意为“复杂的”，符合句意；A项意为“令人厌烦的”，C项意为“有压力的”，D项意为“艰苦的”，都与语境不符。26A【命题立意】考查形容词辨析。难度中等。【解题思路】根据本句中
25、的“fresh air, sunshine and exercise”可知，这些都是“自然的”，A项意为“自然的”，符合句意；B项意为“神秘的”，C项意为“复杂的”，D项意为“独一无二的”，都与语境不符。27D【命题立意】考查动词短语辨析。难度中等。【解题思路】该句意为：一段时间之后，我抵达小镇的另一头。D项意为“以而告终，结束”，符合句意。A项意为“放弃”，B项意为“抛锚”，C项意为“平静下来”，都与语意不符。28A【命题立意】考查形容词辨析。难度中等。【解题思路】根据语境可知，对于这中简单工具的作用，我感到很惊奇。A项意为“惊奇的”，B项意为“愉快的”，C项意为“困惑的，不解的”，D项意为
26、“关注的”，都与语意不符。29C【命题立意】考查动词辨析。难度中等。【解题思路】根据语境可知，该句意为：这种简单的工具在如此之短的时间内能够让我经过如此长的路程，cover long distances 意为“经过漫长的路程”，故C项正确。A项意为“行军”，B项意为“驾驶”，D项意为“测量”，都与语境不符。30A【命题立意】考查形容词辨析。难度中等。【解题思路】根据第二段第一句中“ an odometer”可知，我安装了里程表，是想知道我实际上行了多远，A项意为“远的”，符合句意，故A项正确。B项意为“长的”，C项意为“快的”，D项意为“深的”，都与语意不符。31D【命题立意】考查形容词辨析。
27、难度中等。【解题思路】根据语境可知，我在自行车上装里程表，是因为我想知道精确的里程。D项意为“不准确的”，与hated连用，符合语意，故D项正确；A项意为“不可靠的”，B项意为“不适用的”，C项意为“没有准备的”，都与语意不符。32A【命题立意】考查动词辨析。难度中等。【解题思路】根据语境可知，该句意为：我回去找Johnson先生在自行车上安装了一个里程表。A项意为“安装”，符合句意。B项意为“检查”，C项意为“修理”，D项意为“放置”，都与语意不符。33B【命题立意】考查动词辨析。难度中等。【解题思路】根据该句中的“but”结合语境可知，他有补充说了些话，B项意为“补充，增加”，符合语意；A
28、项意为“发誓”，C项意为“回答”，D项意为“总结”，都与语意不符。34B【命题立意】考查名词辨析。难度中等。【解题思路】该句意为：有里程表没有速度计，就如有刀却无叉。B项意为“叉”，符合句意。35D【命题立意】考查动词辨析。难度中等。【解题思路】根据语境可知，这两种装置被绑在手把上，D项意为“绑上，系上”，符合句意。A项意为“贡献”，B项意为“转换”，C项意为“申请”，都与语意不符。36C【命题立意】考查名词辨析。难度中等。【解题思路】根据下句中的“attracted by these functions”可知，这种喇叭小功能却多。C项意为“功能”，符合句意。37C【命题立意】考查形容词词辨析
29、。难度中等。【解题思路】根据语境可知，该句意为：你不能让后座部位空着。C项意为“空的，无遮蔽的”，符合语意。A项意为“松散的”，B项意为“空白的”，D项意为“未完成的”，都与语境不符。38D【命题立意】考查介词辨析。难度中等。【解题思路】根据常理可知，自行车的后座当然在自行车座位的后面。D项意为“在后面”，故D项正确。39B【命题立意】考查形容词辨析。难度中等。【解题思路】根据本句中的“oven”可知，老板意在推销烤箱，理由是在回家的路上可能饥饿。B项意为“饥饿的”，符合句意。40D【命题立意】考查动词辨析。难度中等。【解题思路】根据最后一段可知，老板推销成功，故我无法拒绝他的推销。D项意为“
30、抵抗，拒绝”，符合语意。A项意为“考虑”，B项意为“收回”，C项意为“使”，都与语意不符。We come by business naturally in our family. Each of the seven children in our family worked in our fathers store. 11 we worked and watched, we learned that work was about more than 12 and making a sale.One lesson stands out in my 13 . It was shortly befo
31、re Christmas. I was in eighth grade and was working evenings, straightening the toy section. A little boy, five or six years old, came in. He was 14 a brown torn coat with dirty sleeves. His shoes were scuffed （磨破）and his one shoelace was torn. The little boy looked poor to me too poor to 15 to buy
32、anything. He looked 16 the toy section, picked up this item and 17 , and carefully put them 18 in their place.Dad came down the stairs and walked over to the boy. His steel blue eyes 19 and the dimple（酒窝）in his cheek stood out as he asked the boy what he could do for him. The boy said he was looking
33、 for a Christmas _20_ to buy his brother. I was impressed that Dad treated him with the same respect as any adult. Dad told him to take his 21 and look around. He did.After about 20 minutes, the little boy carefully picked up a toy 22 , walked up to my dad and said, “How much for this, Mister?”“How
34、much you got?” Dad asked.The little boy held out his hand and 23 it. His hand was creased(起皱) with 24 lines of dirt from holding his 25 too tightly. In his hand 26 two dimes, a nickel and two pennies27 cents. The price on the toy plane hed picked out was $3.98.“Thatll just 27 it,” Dad said as he 28
35、the sale. Dads reply still 29 in my ears. When the little boy walked out of the store, I didnt notice the dirty, worn coat or the single torn shoelace. What I saw was a happy child with a 30 .41A. BecauseB. SinceC. AsD. After42A. survivalB. laborC. hardshipD. entertainment43A. wayB. mindC. lifeD. ti
36、me44A. putting onB. dressingC. having D. wearing45A. tryB. attemptC. affordD. manage46A. forB. aroundC. upD. over47A. thatB. oneC. itD. this48A. upB. awayC. backD. off49A. openedB. smiledC. shoneD. looked50A. treeB. cardC. presentD. cake51A. effortB. wordC. timeD. courage52A. carB. giftC. planeD. se
37、ction53A. showedB. openedC. gaveD. turned54A. longB. straightC. wetD. main55A. toyB. pocketC. handD. money56A. layB. hadC. heldD. laid57A. workB. coverC. needD. take58A. tookB. returned C. made D. offered 59A. ringsB. stays C. remainsD. gets60A. bag B. treasure C. package D. thing【答案】41C42A43B44D45C
38、 46B47A48C49B50C 51C52C53B54C55D56A57B58C59A60B【解析】本文讲述了小时候帮助父亲做生意的过程中，目睹父亲对一个身穿破烂衣服的小男孩做生意的过程，父亲的爱心和对人一视同仁的品质给我上了很好的一堂课。41C考查连词辨析。我们一边工作一边用心观察，这让我们明白了，在工作中除了生存和交易还有很多更有意义的东西。As一边一边.；在这里引导时间状语从句。because和since引导原因状语从句，after不符合句意。42A考查名词辨析。解析同11题。survival生存labor 劳动 hardship困苦entertainment娱乐43B考查名词辨析。有
39、一个教训在我的脑海(mind)里留下了深刻的印象。44D考查动词辨析。他穿着(wearing)一件棕色大衣袖口又破又脏。45C考查动词辨析。这个小男孩看上去真是太穷了，我觉得他应该什么都买不起的。afford买得起46B考查介词辨析。在玩具柜台看来看去(look around)，around是副词。47A考查代词辨析。拿起这个，又拿起那个(that)。48C考查副词辨析。放回(put back)原来的地方。put up提供，建造 put away放好；储存 put off推迟49B考查动词辨析。父亲炯炯有神的蓝色眼睛带着笑意(smiled)，脸上的笑容也荡漾开了，生成了两小酒窝。50C考查名词
40、辨析。因为是圣诞节，所以应该是给弟弟买礼物(present)。51C考查固定短语。take ones time别着急，慢慢来。父亲又让男小孩随便看看，不要着急，小男孩照做了。52C考查上下文串联。根据下文The price on the toy plane hed picked out was $3.98.可知答案为C。53B考查动词辨析。小男孩伸出并打开(opened)了他的手54C考查形容词辨析。因为长时间紧握着钱(money)，他的手心满是汗渍(wet)、脏兮兮的。55D考查名词辨析。解析同24题。小男孩手里握着钱。56A考查动词辨析。他的手里躺着(lay)两块银元，一个五分硬币，两个一
41、分的便士，一共是27美分。57B考查动词辨析。cover够只付；work工作need需要take花费。根据意思，应选B。58C考查动词辨析。make the sale成功销售，也就是说父亲完成了这个生意，把玩具飞机给了小男孩。59A考查动词辨析。父亲的回答在我耳边回响(rang).60B考查名词辨析。我所看到的是一个光芒四射的孩子，他有着宝石(treasure)一样美丽的心灵。bag袋子；package包裹 ting东西。As we all know “ The hand that rocks the cradle rules the world.” and “ 26 every succes
42、sful man there is a woman.” Both these 27 mean the same things. Men rule the 28_ , but their wives rule them.Chinese people and other foreigners often say, 29_ of the American women like making their husbands and sons successful, but some of them want 30_ for themselves. They want good 31 . When the
43、y work they want to 32_ better paid. They want to be as 33_ as men.In the 1960s, the American womens liberation 34 was started by women who dont want to 35 behind successful men. They want to stand beside them, with the same 36_ for success. They dont want to be told that certain jobs or 37_ are clo
44、sed to them. They refused to work side by side with men who do the 38 work for higher pay.In America, a liberation woman must be 39 of being a woman and have confidence in herself. If somebody says to her, “ You have come a long 40 , baby”, she will 41 and answer, “Not nearly as 42 as I am going to
45、go, baby.”On the other hand , this movement is quite 43 and many American women do not agree. 44_ it has already made some important 45_ in womens lives. 61A. Before B. Beside C. BehindD. Near62A. writings B. words C. letters D. sayings63A. family B. world C. earth D. society64A. most B. few C. all
46、D. none65A. anything B. nothingC. something D. everything66A. jobs B. clothes C. food D. houses67A. have B. make C. receive D. be68A. good B. successfulC. wonderful D. much69A. activity B. affairs C. movementD. incident70A. cooperate B. work C. help D. stand71A. work B. job C. positionD. chance72A.
47、offices B. schoolsC. shops D. places73A. better B. same C. less D. important74A. tired B. afraid C. proud D. fond75A. place B. walk C. way D. journey76A. smile B. cry C. sob D. laugh77A. long B. far C. soon D. much78A. new B. good C. important D. pleasing79A. So B. And C. But D. Or80A. progress B. i
48、mprovement C. decisions D. changes【答案】61C62D63B64A65C66A67D68B69C70D71D72D73B74C75C76A77B78A79C80D【解析】文章介绍了美国的妇女解放运动。61C 介词辨析。A在之前；B在旁边；C在后面；D附近。这里是指站在男性背后。62D 名词辨析。A文章；B话；C信；D谚语。上文提及的两个都是谚语，故D正确。63B 上下文串联。根据句意可知是指男性统治世界，而女人统治男人。64A 上下文串联。这里指大部分的美国女性都喜欢让丈夫或者儿子成功，但是也有一些是想为自己做一些事情。65C 代词辨析，解析同上。66A 上下
49、文串联。这里是指她们想要有自己的工作。想要有很好的报酬。67D 被动语态。Be paid获得报酬。68B 形容词辨析。根据上下文的句意可知是想与男人一样成功。69C 上下文串联。根据下文43空之前的this movement可知是指妇女解放运动。70D 词义辨析。这里是指女性不愿意再站在男性的背后，他们也想要同样的成功的机会。71D 名词辨析。解析同上。72D 词义辨析。这里的place是指职位。意指：她们得不到这样的工作或者职位73B 上下文辨析。这里是指做同样的工作而得不到同样的报酬。74C 上下文串联。这里是指参加妇女解放运动的女性都为自己感到自豪。75C 上下文串联。这里是指要走很长的
50、路。76A 动词辨析。参加妇女解放运动的女性都很独立，在这种情况下不会出现BCD那样情况。77B 上下文串联。这里是指并不像我要走的那么远。这里是指她们下定决心要取得自己的权利。78A 形容词辨析。根据上下文可知很多女性都不了解，说明妇女解放运动仍然是很新的事物。79C 上下文串联。根据上下文可知这里是转折关系，是指妇女解放运动已经给女性的生活带来了很多的变化。80D 名词辨析。解析同上。A boy selling magazines walked up to a house people seldom visited. The house was old and the owner 36 c
51、ame out. When he did come out he wouldnt say hello to anybody 37 simply stared at them.The boy knocked on the door and 38 . As he was ready to 39 away, the door slowly opened. “What do you want?” the old man said.“Uh, sir, Im selling these magazines and I was 40 if youd like to buy one.” The old man
52、 41 stared at the boy. The boy could see the inside of the house and 42 some dog figurines（小雕像）. “Do you 43 dogs?” the boy asked. “Yes, I do. Theyre my family here and theyre all I have.” The boy felt sorry for the man, as he seemed to be very 44 . “Ive a magazine here for collectors. Its perfect fo
53、r you. I also have one about dogs since you like dogs so much.” But the old man said, “I need 45 of the magazines, now goodbye.”The boy was sad. He went home and then an idea 46 to him. He had a little dog figurine. He walked back to the old mans house with the 47 . He knocked on the door again and
54、this time the old man came right to the door. “Boy, I 48 I told you no magazines.”“No, sir. I know that. I wanted to bring you a 49 . ” The boy handed him the figurine and the old mans face 50 . “Its a Golden Retriever. I have one at home. This one is 51 you.” The old man was 52 ; no one had ever sh
55、own him so much 53 . “Boy, you have a kind 54 . Thank you!” From that day on the old man 55 coming out of the house and talking with people. 81A. hardlyB. neverC. regularlyD. nearly82A. soB. whenC. asD. but83A. hurriedB. leftC. remainedD. waited 84A. walkB. runC. escapeD. drive85A. doubting B. wonde
56、ring C. sayingD. hoping86A. everB. yetC. justD. still87A. lovedB. sensedC. noticed D. contacted88A. helpB. collectC. raiseD. like89A. aloneB. cruelC. lonelyD. terrible90A. nothing B. noneC. eitherD. some91A. happened B. broughtC. reachedD. occurred 92A. fearB. magazineC. ideaD. figurine93A. imagined
57、 B. thoughtC. wishedD. expected94A. friendB. giftC. dogD. book95A. lit up B. went upC. grew upD. turned up96A. forB. onC. withD. in97A. calmB. encouragedC. disappointedD. surprised 98A. pityB. happinessC. politenessD. kindness99A. eyeB. heartC. handD. head100A. continued B. avoidedC. startedD. riske
58、d【答案】81C82A83C84D85A86D87B88C89A90B91D92C93B94C95D96B97A98B99C100B【解析】本文讲述了一个孤独的从不与人打交道的老人，因为一个孩子的小小的善举，改变了两个人的一生。81考查副词辨析。根据后面一句可知，老人不常出门，故用hardly。82考查连词辨析。与前面的not构成notbut句型，不是而是。83考查动词辨析。根据下文，他准备离开了，可见前面等了很久。84考查动词辨析。根据第一句话，可真是男孩是不行过去的，所以用walked。85考查动词辨析。was wondering不是表示过去进行时，而是表示一种委婉的说法。意为：我想知道。
59、86考查副词辨析。老人只是(just)盯着男孩。87考查动词辨析。男孩向里面看，注意到(notice)一些小狗雕像。88考查上下文联系。根据后面的collector可知，应用collect.89考查形容词辨析。男孩觉得老人似乎非常孤独(lonely)，alone表示“独自”。90考查不定代词。因为有范围，所以用none,而不是nothing.91考查动词辨析。An idea occurred to sb.是固定句型。某人突然想到一个主意。92考查名词辨析。根据前面He had a little dog figurine.可知答案。93考查动词辨析。我本以为我已经告诉过你我不要杂志。94考查名词辨析。男子带着小狗雕像去的，所以是礼物。95考查动词词组。A照亮；脸上呈现喜悦的神色；go up上升 grow up成长 turn up出现。根据句意，老人脸上表现出高兴的神色。96考查介词辨析。This is for you.这是给你的。97考查形容词辨析。从来没人理老人，而小孩给他送礼物，他当然是很惊讶的。98考查名词辨析。从来没人对他表现如此的友好。99考查名词辨析。老人说男孩有颗善良的心。100考查动词辨析。老人开始走出门去与人交往。