1、An experience on the busYesterday-taking the bus No.1 to school-not many passengers-drove so fast-asked him to drive slowly but he didnt listen-one stop-stopped the bus so suddenly-fell on the floor-didnt make an apologyWhat should you do?A letter of complaintWhat should you say?Exercise 1:Read the
2、letter.Match the titles(1-6)with the paragraphs(A-E).Paragraph AParagraph BParagraph CParagraph D Paragraph E1.poor service2.false claims3.the product4.money back5.diet programme6.poor quality.the first part1.I am writing to tell you something about our library.2.I am writing to let you know the dep
3、lorable attitude of one of your staff numbers.3.I regret to have to complain about the quality problems of the cloth ordered from your company on 26th September.4.I am writing to you to make a complaint about the delay of paying and ask for improvement.the second part1.On checking the new cloth rece
4、ived,I find that one of the sleeves has heavilyfaded,and it is quite different from your sample one.Although it only cost two hundred yuan,I still give it back to you for inspection.2.To my surprise,your assistant didnt help me to solve the problem.On the contrary,he shouted at me rudely.1.I was wor
5、ried.I went to the doctor.I was so worried that I went to the doctor.Combine the two sentences using linking words.2.I receive a positive reply within the next three weeks.I intend to take further action.Unless I receive a positive reply within the next three weeks,I intend to take further action.3.
6、I stayed at home.It was raining.I stayed at home because it was raining.It was raining,so I stayed at home.Because it was raining,I stayed at home.It was raining,therefore,I stayed at home.I stayed at home due to the rain.Because of the rain,I stayed at home.the third part1.I shall be glad if you ca
7、n let me know the cloth can be changed as I expected.2.It is required that you should make a replacement of my Mp3 no later than the end of this month.Hope you can look into the matter,consider my suggestions and solve this problem as soon as possible.3.It would be highly appreciated if it is solved
8、 as expected,if not,I would like to have a full refund or take legal action.4.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.1.heading1.heading（信头）（信头）2.greeti
9、ng2.greeting（称呼）（称呼）3.body3.body（正文）（正文）4.ending4.ending（结束语和谦称）（结束语和谦称）5.signing off5.signing off（签名）（签名）The parts of lettersExercise 假如你是李华，两周前你从网上买了一套假如你是李华，两周前你从网上买了一套书虫系列读物，昨天才到货，而且包装破书虫系列读物，昨天才到货，而且包装破损，数量不足。请就此向网店经理写邮件损，数量不足。请就此向网店经理写邮件投诉。要点如下：投诉。要点如下：11介绍购物情况介绍购物情况22反映存在问题反映存在问题33提出解决方案提出解决方
10、案Dear sir/madam,I am one of your customers.I ordered a set of Bookworm Series on your website two weeks ago,but I didnt receive them yesterday.And much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse,it is not a complete set,as I foun
11、d one book missing.I am sorry to have received such poor service,and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides,Id like to be informed of the process of your dealing with my complaint.Looking fo
12、rward to your reply.Sincerely,Li Huathe use of bikelose at least 2 kilos a week by using the Tour de France exercise bikeRead the letter again.Pay attention to the underlined linking words and expressions.Read them and be aware of their meaning and usage.Linking Reviewso thatafter,just as,when,as so
13、on asas well as,not only,either,alsosummary Please think:Think about formatA letter of complaint is a formal letter.So where the following items should appear on the template?your address the greeting(Dear X)the date your name closing phrase(I look forward to hearing from you.)the ending(Yours faith
14、fully)the name and address of the recipient1.heading1.heading（信头）（信头）2.greeting2.greeting（称呼）（称呼）3.body3.body（正文）（正文）4.ending4.ending（结束语和谦称）（结束语和谦称）5.signing off5.signing off（签名）（签名）The parts of lettersThe key parts:bodyCould you find or make some useful sentences?An Example假如你是李华，两周前你从网上买了一套假如你是李华
15、，两周前你从网上买了一套书虫系列读物，昨天才到货，而且包装破书虫系列读物，昨天才到货，而且包装破损，数量不足。请就此向网店经理写邮件损，数量不足。请就此向网店经理写邮件投诉。要点如下：投诉。要点如下：11介绍购物情况介绍购物情况22反映存在问题反映存在问题33提出解决方案提出解决方案2.Think about your reader.1)Who are you going to write your letter to?a close friendthe governmenta stranger.2)Why are you writing the letter?to amuseapologiz
16、epersuadecomplain.3)What impressions do you want your reader to have of you?friendlypolite but firmrude.4)What style of writing will your reader expect?formalsemi-formalinformal and friendly3.Brainstorm the topicDiscuss what reasons you could give for objecting to the new road.And make your suggesti
17、ons.ObjectionsSuggestions4.Think about vocabularyBrainstorm the words or phrases which may be useful in your letter.Add more to the table.Attention:you should use the correct forms of these words while writing.The area nowProblems with new roadgreen unpolluted safe.noise accidents pollution .When yo
18、u write a formal letter of complain:1)Start your letter with a clear paragraph showing your reason for writing.2)Divide the body of your letter into paragraphs by using the appropriate linking words and expressions.3)Make sure you say what actions you expect to be taken about your complaint,such as
19、an apology or compensation.Your Writing According to what youve experienced in the above steps,it is time for you to finish writing the letter.“You have heard that the city government is planning to build a road very close to the area where you live.Write to complain and to explain the effect of the
20、 project on you,your neighbors,and the surrounding area.If possible,suggest what actions should be taken to solve the traffic problem in a more friendly way.”(120 words)A Letter of ComplaintLearning aims:To write a letter of complaint.To practise using the vocabulary of complaints.To practise using linking words and expressions
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