1、标题：礼节美语 Business Etiquette：067 Annoying Voice Mail Phrases听力内容：陈豪在北京的ABC美国公司工作。他在走廊上遇到了美国同事Amy。(Office ambience)C：Amy, 你有时间吗？A：Sure. Whats up?C：我刚才收到部门经理Mae的电话留言，她说我们在留言机上的留话千篇一律，应该考虑如何改变一下。A：I havent checked my voice mail yet. I have been out of the office so I havent heard her message.C：我简单告诉你一下吧？
2、A：Im all ears!C：她建议，我们不用说，“我不在办公室或是正在另外一条线上”，因为你不说，别人也知道。A：What are we supposed to say?C：不如改为告诉对方你在哪里，比如说去开会了，三点回来，让别人知道几点钟能找到你，或是能接到你的回电。A：I always try to let people know when I am away from the office for a few days.C：对了，Mae还建议，如果好几天不在办公室的话，可以在留言里说明，你什么时候有机会查留言，回电话。A：Did she say more?C：Mae还说，如果你不在
3、办公室，可以把临时联络人的电话和姓名留在留言机里。A：Ive had people do that and when I called the other person, she wasnt in so I found myself in another voice mail. Thats annoying.C：没错，所以要事先弄清楚临时联络人是否会在办公室里。Mae还有不少建议，我一时记不起来了，你还是自己去听听吧。*当天晚些时候。陈豪和Amy又见面了。A：Wow, Mae made some other good points about our greetings. I get tire
4、d of hearing Your call is very important to me. I agree that we should drop that phrase, especially when it often lacks sincerity.C：对啊，“你的电话对我很重要”根本就是废话。还有就是“我很遗憾没有接到你的电话 - I am sorry I missed your call. 有那个时间，还不如说点有用的。A：I usually tell people that I will call them back as soon as possible. Mae says
5、to avoid saying, Ill call you back as soon as possible. A simple Ill call you back is all that is needed.C：你觉得Mae说的有道理吗？A：Its clear to me that we all have fallen into a rut, by leaving a greeting that sounds as if we are reading from a script.C：确实是有些千篇一律。那我们应该怎么做呢？A：What we need to do is update our
6、greeting on a regular basis so callers know that we are attentive to our message system.C：我们还应该保证尽快回电。A：But we dont need to take up more time than necessary.C：好，我这就去改我的电话留言，就说 Hello, this is Chen Hao. I will be in the office today. Please leave a message and I will call you back.”A：Sounds good to me.