1、Teaching goals 教学目标Listen to and understand an extract from a film script.Listen to a conflict situation between two people and help to find the best resolution.Practise having a formal telephone conversation and making a complaint.Teaching important points教学重点The best resolution to a conflict and a
2、 formal telephone conversation.Teaching difficult points教学难点Have a telephone conversation about a faulty product.Teaching methods教学方法 Listening, speaking and discussing.Teaching aids 教具准备The multimedia computer.Teaching procedures & ways 教学过程与方式 Step I RevisionCheck the homework. Step II Listening:
3、A FilmscriptBefore you startDeal with Ex1-3 on Page 27.Ask students to work in pairs and discuss the picture on Page 27. Then read the questions and try to make predictions. T: Have you ever seen the movie All Quiet on the Western Front (1930)? This is an English language film (made in America) adap
4、ted from a novel by German author Erich Maria Remarque. The film follows a group of German schoolboys, talked into enlisting at the beginning of World War 1 by their jingoistic teacher. The story is told entirely through the experiences of the young German recruits and highlights the tragedy of war
5、through the eyes of individuals. As the boys witness death and mutilation all around them, any preconceptions about the enemy and the rights and wrongs of the conflict disappear, leaving them angry and bewildered. This is highlighted in the scene where Paul mortally wounds a French soldier and then
6、weeps bitterly as he fights to save his life while trapped in a shell crater with the body. The film is not about heroism but about drudgery and futility and the gulf between the concept of war and the actuality. Now we are going to listen to a film critic and an extract from the film. Then we will
7、deal with Ex 1 on Page 27.After dealing with the exercises, ask students to reach the conclusion common people hate wars and common people suffer most in the wars. Step III Listening: Situational DialogueListen to a conflict situation between a man and woman. While listening, students should pay att
8、ention to the following two questions: What are the man and woman arguing about? Who started the argument?After listening the situational dialogue, have students discuss in pairs and find the best way to deal with the situation. Step IV Speaking: A Formal Telephone ConversationDeal with Ex 1 on Page
9、 28.Play the recording for students to listen and answer the three questions.T: Have you ever complained about poor service or poor quality to a manager? Look at the picture please? Please predict what they are talking about.S1: Perhaps the man is complaining something to the woman. The woman may be
10、 a manager.T: Good! Now lets listen to a telephone conversation between the manager of Fit Products and a customer. Before listening, read through the three questions; you can also refer to the sentences in Ex 2.Deal with Ex 2 on Page 28.Classify the sentences from the phone call (1-12) according to
11、 the following categories:apologizing, complaining, promising, starting or ending a call, threateningT: The sentences are from the telephone conversation. Please classify the sentences from the phone call (1-12) according to the following categories: apologizing, complaining, promising, starting or
12、ending a call, threatening. Please work in pairs to decide for what function is the sentence is used.You are given 8 minutes to make the dialogue. You will need to exchange roles to practice the expressions in the Chatroom. Then you will be asked to present your dialogue in front of the class. Eight minutes later, students are asked to present their telephone conversation in front of the class. Step VI HomeworkDo Ex 5&6 in Word Power on Page 77.