1、英语必修5人教版新课标Unit 2最新教学设计案（5）（精品）Unit 2The United Kingdom(见学生用书第29页).单项填空1(2012咸宁高二检测)We should give students plenty of opportunities to hear English .AspeakBspeakingCspoken Dto speak【解析】此处考查“hear宾语宾语补足语”结构。因speak与English之间存在逻辑上的动宾关系，故用spoken作宾语补足语，表示被动。【答案】C2I can make you what I say，but you cant mak
2、e yourself in English.Aunderstand；understandBto understand；understandCunderstand；understoodDunderstand；to be understood【解析】考查非谓语动词作宾语补足语。make sb.do sth.让某人做某事；make sb.done使某人被。前者you与understand之间构成主动关系，后者yourself与understand之间构成被动关系。【答案】C3With the new equipment ，the workers finished the task in less t
3、han half the time planned. Aintroducing Bto introduceCintroduced Dintroduce【解析】句意：由于引进了新设备，工人们用少于原计划的一半时间完成了任务。introduce与宾语new equipment构成动宾关系，应用过去分词形式作宾补。【答案】C4(2012四川高考)Before driving into the city，you are required to get your car .Awashed BwashCwashing Dto wash【解析】句意：开车进入市区之前，你必须把汽车洗一洗。本题考查过去分词作宾
4、语补足语。car与wash之间是被动关系。故用过去分词，构成“get sth.done”结构，表示“使某物被”【答案】A5The computer system suddenly while he was searching for information on the Internet.Abroke down Bbroke outCbroke up Dbroke in【解析】break down(机器等)发生故障；(人)感情崩溃；break out(战争，灾难等)突然发生；break up分开；分解；结束。break in强行进入；打断(谈话等)。【答案】A6(2011湖北卷高考)The m
5、inister said，“We are ready for discussions with any legal parties，but well never with criminals.”Anegotiate BquarrelCargue Dconsult【解析】negotiate谈判；quarrel吵架，争吵；argue辩论，争辩；consult商议，咨询。句意为“部长说：我们愿意与任何合法党派进行讨论，但我们决不与犯罪分子谈判。”，根据句意选A。【答案】A7(2011重庆高考)Michael put up a picture of Yao Ming beside the bed to
6、 keep himself of his own dreams.Areminding Bto remindCreminded Dremind【解析】考查非谓语动词。句意：Michael把姚明的图片张贴在床边是为了提醒自己要实现自己的梦想。remind sb.of sth.表示“提醒某人某事”，remind与himself之间是动宾关系，故用动词的过去分词形式。【答案】C8(2011陕西高考)Claire had her luggage an hour before her plane left.Acheck BcheckingCto check Dchecked【解析】考查非谓语动词。句意：在
7、飞机起飞前一个小时Claire对行李进行了安检。check与luggage之间是动宾关系，所以应用过去分词形式表示被动，构成have宾语过去分词结构，表示“找人做”或“使被”。【答案】D9The managers discussed the plan that they would like to see the next year.Acarried out Bcarrying outCcarry out Dto carry out【解析】此句结构较复杂，that they would like to see the next year是修饰名词the plan的定语从句。由于the plan
8、 与空格处的carry out有被动关系，故填过去分词carried out。【答案】A10Dont worry.I have a car to pick up the guests at the station.Aarranged Barranged forCpreparing Dprepared for【解析】arrange for sb./sth.to do sth.“安排某人/某物干某事”，固定用法。【答案】B.用所给动词的适当形式填空1When I opened the door，I found the ground (cover)by fallen leaves.2When you
9、 come back again，you will see your hometown completely (change)3Pauls mother had him (adopt)because she couldnt look after him herself.4Look at your dirty clothes；youd better get them (wash)5He stood for an instant with his hand (raise)6With a lot of difficult problems (settle)，America is having a h
10、ard time.7Why did you go back to the shop?I felt my friend (wait) there.8A cook will be immediately fired if he is found (smoke)in the kitchen.9Having passed all the tests，she felt a great weight (take)off her mind.10On a (freeze) morning the little girl was found (freeze) at the corner of the stree
11、t.【答案】1.covered2.changed3.adopted4.washed5raised6.to settle7.waiting8.smoking9.taken10freezing；frozenIII、阅读理解。In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to k
12、eep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who
13、 feel their complaints are handled fairly will stay loyal New lunges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training i
14、n order to cope with the “phone rage”caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage
15、 staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” Recommended ways of cre
16、ating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always retur
17、ning calls ,even when they are complaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards wi
18、th empathy (for example,” I know how you must feel”), and possible solutions (replacement , compensation or whatever fames suggests best meets the case).Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important
19、marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained
20、to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff
21、 are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointmen
22、t.( ) 1. We can learn from Paragraph 2 that .A. complaining customers are hard to satisfyB. unsatisfied customers receive better serviceC. Satisfied customers catch more attention D. well-treated customers promote business( ) 2. The writer mentions “phone rage”(Paragraph 3) to show that .A. customer
23、s often use phones to express their angerB. people still prefer to buy goods onlineC. customer care becomes more attentionD. customers rely on their phones to obtain services ( ) 3. What does the writer recommend to create delight?A. Calling customers regularly B. Giving a “thank you” note.C. Delive
24、ring a quicker service D. Promising more gifts.( ) 4. If a manager should show his empathy (Paragraph6), what would he probably say?A. “I know how upset you must be.” B. “I appreciate your understanding.”C. “Im sorry for the delay.” D. “I know its our fault.”( ) 5. Customer delight is important for
25、airlines because .A. their telephone style remains unchanged B. they are more likely to meet with complaintsC. the services cost them a lot of moneyD. the policies can be applied to their staff ( ) 6. Which of the following is conveyed in this article?A. Face-to-face service creates comfortable feelings among customers.B. Companies that promise more will naturally attract more customers.C. A company should promise less but do more in a competitive market.D. Customer delight is more important for airlines than for banks.【参考答案】16、DCCABC